Original job description
We are looking for an experienced Director, Learning and Development to shape and advance a company-wide learning vision for a prominent Canadian organization in Toronto, Ontario. This leadership role will guide the creation of impactful development initiatives that strengthen leadership capability, employee growth, and organizational performance across corporate, retail, and operational teams. The successful candidate will work closely with senior stakeholders to build a strong learning culture supported by measurable outcomes, modern learning tools, and forward-looking talent development strategies.
Responsibilities:
• Create and lead a comprehensive learning and development strategy that aligns with business priorities and long-term workforce needs.
• Design and implement scalable programs covering onboarding, leadership growth, compliance training, functional capability building, and career development.
• Collaborate with executive and business leaders to assess skill gaps and deliver learning solutions that address current and future capability requirements.
• Provide direction, coaching, and support to the Learning and Development team to maintain a high standard of performance and service delivery.
• Strengthen the use of learning platforms and digital tools to improve access, engagement, and effectiveness across diverse employee groups.
• Track program success through data, reporting, and performance indicators, then use findings to refine learning initiatives on an ongoing basis.
• Contribute to workforce planning efforts by identifying emerging skill needs and recommending development priorities for the organization.
• Oversee learning-related budgets and manage relationships with external vendors and training partners to ensure value and quality.
• Partner with stakeholders across corporate, retail, and operations to embed continuous learning into everyday performance and development practices.
• 10+ years of progressive experience in Learning and Development, Talent Development, Organizational Development, or Leadership Development roles.
• Demonstrated success leading enterprise-wide learning strategies within a large and complex organization.
• Strong knowledge of adult learning practices, instructional design methods, leadership development frameworks, and learning technologies.
• Experience creating development programs for both frontline and corporate employee populations.
• Proven ability to influence senior stakeholders and lead change in support of organizational goals.
• Strong analytical skills with the ability to use metrics and reporting to evaluate effectiveness and guide decisions.
• Experience managing budgets, external vendors, and third-party learning partners in a strategic capacity.
