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Rocky Mountain Equipment

Service Writer

Medicine Hat, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

JOB TITLE: Service Writer

POSITION TYPE: Full-Time, Permanent
BRANCH: Medicine Hat, AB
REPORTING TO: Service Sales Manager

RME (Rocky Mountain Equipment) is a powerful network of agriculture, construction, rental, and recreational markets. As one of Canada’s largest equipment dealers, RME delivers solutions that maximize uptime, productivity, and profitability through expert service, innovative tools, and a customer-centric approach. As Western Canada’s trusted equipment and business partner, RME stands Right by You™, fulfilling our commitment to deliver product and support services for the hardworking families in Western Canada who build our communities and feed the world.

The Service Writer helps keep everything in line in the service department - things would go awry without them. From scheduling work orders to connecting with customers and technicians to get the work done, the service department runs smoothly because of this critical role. If process-driven, efficient and organized describe how you like to work, the Service Writer position is for you. It doesn’t stop there - RME is committed to offering comprehensive training, support and career development to our employees to assist them with their career goals.

Job Duties and Responsibilities Include:

Ensuring all paper flow and record keeping for the service department is completed and administered properly and efficiently
Administer all aspects of the warranty claim flow including claim writing, warranty parts return, warranty account reconciliation, and warranty appeals
Keep accurate records of customer surveys
Work with Service Manager on day-to-day operations of the service department
Employee must adhere to all Occupational Health and Safety Standards - RME is committed to the protection and wellness of its employees

Job Requirements and Qualifications Include:

High school diploma
Excellent computer skills including Microsoft Word, Excel, and other software
Exceptional customer service skills and communication skills
Previous administrative experience
Technical Knowledge of agriculture and/or construction equipment is an asset
Previous warranty administration experience with New Holland and CASE equipment is an asset
Previous Service Writer experience within an agricultural, construction, automotive or other heavy equipment shop is an asset

We offer a comprehensive benefits package with flexible plans to suit your needs, along with a Group Retirement Plan. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions and family health days.

We thank all applicants for their interest; however, only candidates selected for an interview will be notified.

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More about this job

Responsibilities

The Service Writer manages service department documentation, including work order scheduling and warranty claim processing. They also coordinate between customers and technicians to ensure efficient service operations.

Requirements

Candidates must have a high school diploma and strong computer skills, particularly in Microsoft Office. Previous administrative experience is required, while experience in the agricultural or construction equipment industry is considered an asset.

Skills

Service writing
Warranty administration
Record keeping
Customer service
Communication skills
Microsoft Word
Microsoft Excel
Administrative support
Scheduling
Data entry
Equipment maintenance coordination
Process management

Benefits

Flexible plans
Group retirement plan
Family health days

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Warranty claim
Work orders
Agriculture equipment
Construction equipment
Administrative
Record keeping
Customer service
Microsoft Word
Microsoft Excel
New Holland
CASE
Service department
Occupational Health and Safety
Equipment dealer

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