About Us
At Ronald McDonald House® British Columbia and Yukon, we envision a province where families stay close to their sick children. Today, 2 out of 3 Canadians live in a city or town without a children’s hospital. Our Mission is to give sick children the healing power of being together with family.
As a champion of family-centered care, we enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs that support their emotional and physical well-being.
Since opening our first 13-bedroom House in Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow to meet the rising need for support. In 2014, we opened the Heather House, a 73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we expanded once again, opening new Family Rooms at Royal Inland Hospital in Kamloops, and the University Hospital of Northern BC in Prince George, bringing comfort, care, and a place to rest to families throughout the province.
With the demand for services increasing, we are planning for even greater impact through expansion with a second House. The new Willow House is intentionally designed for comfort, connection, and wellness, and will offer families more space, more support and more ways to stay together during the toughest times. We aim to double our capacity and impact across BC and Yukon over the next five years, ensuring even more families can stay close when it matters most.
Our team is the backbone of this mission; serving families, supporting volunteers and donors, and helping spread awareness every single day.
Why This Role Matters
This role matters because strong philanthropy operations help ensure donors feel informed, appreciated, and connected to the impact of their generosity. By supporting donor stewardship, program administration, and accurate record keeping, the Philanthropy Operations Assistant helps create a thoughtful and reliable donor experience that strengthens long-term relationships and supports continued giving.
Through careful coordination of acknowledgements, donor communications, stewardship materials, and key fundraising programs, this position helps the Communications & Development team operate smoothly and respond effectively to organizational needs. The work behind the scenes directly supports the resources required to provide accommodation, meals, wellness programs, and compassionate support for families staying close to their seriously ill children.
Success in this role means donors are thanked in meaningful and timely ways, philanthropy programs are well organized, team members have the support they need, and every administrative detail contributes to a strong culture of gratitude, trust, and impact at Ronald McDonald House BC & Yukon.
About The Role
The Philanthropy Operations Assistant plays a critical role in ensuring the success of our fundraising programs. This position supports the philanthropy team by managing the operational and administrative details of key initiatives like Adopt a Room and the National Partnerships Program, while also coordinating and delivering all general stewardship activities that keep donors informed and appreciated. Highly organized and adaptable, you’ll be the go-to resource for keeping processes on track and jumping in to assist other areas when needed, offering a great starting point to a fundraising career. If you thrive on organization and want your work to directly contribute to meaningful outcomes for families, this is an opportunity to make a real impact.
Key Responsibilities
Donation Administration
- Manage the tax receipt delivery process following production, and through delivery.
- Organize and mail specific donor acknowledgement materials such as tribute cards, Monthly Donor welcome packages, holiday cards, and annual reports.
Philanthropy Program Support
- Coordinate the acknowledgement and stewardship processes for new and annual giving donors, ensuring timely and personalized acknowledgment of donations, including making phone calls and planning and executing the bi-annual thank-a-thon.
- Support the administration of annual programs such as Adopt a Room, National Partners, and McDonald’s partnerships, by accurately tracking processes and helping to prepare donor documentation.
- Contribute to a successful annual McHappy Day by supporting program administration and Development team communication.
- Drive philanthropy growth by maintaining an up to date and organized Philanthropy Resource Centre.
- Support donor engagement events and other activities, both onsite and offsite.
- Work within Raisers Edge for accurate record keeping and list pulling.
- Maintain the ‘one team’ goal of the Communications & Development department by supporting across other projects as needed.
Revenue Generation
- Conduct House Tours for Meals from the Heart participants and other donors and prospects.
- Prospect identification and research to support philanthropy growth
- Maintain a small Community Grants portfolio, including research, submitting applications, tracking grants, and completing necessary stewardship.
Qualifications (Experience And Education)
- Minimum 2 year fund development experience, ideally within an Annual Giving portfolio
- University degree, diploma, or relevant work experience in a related field an asset
- Experience in nonprofit organizations an asset
- A commitment to established professional AFP standards
Core Competencies & Skills
All roles at RMH BC & Yukon are expected to demonstrate:
- Mission & Values Alignment: Demonstrates commitment to the mission and values of RMH BC & Yukon in daily work and decision-making.
- Professionalism & Representation: Represents the organization with a positive, respectful, and professional approach in all interactions.
- Collaboration & Relationship Building: Works effectively and inclusively alongside staff, volunteers, donors, and families, contributing to a supportive team environment.
- Communication: Communicates clearly and respectfully with a range of audiences, adapting style as needed.
- Accountability & Reliability: Takes ownership of responsibilities, follows through on commitments, and contributes to team and organizational goals.
This Role Specifically Requires The Successful Candidate To Demonstrate
- Time Management & Prioritization: Comfortably manages multiple projects and tasks at the same time, prioritizing effectively to meet competing deadlines.
- Administrative & Organizational Strength: Brings strong administrative and organizational skills to keep processes, materials, and information accurate, accessible, and on track.
- Attention to Detail: Demonstrates care and accuracy in all aspects of work, ensuring details are reviewed, complete, and reliable.
- Technology Confidence: Uses technology confidently, including Microsoft Office products, and is comfortable learning new systems and tools as needed.
- Initiative & Curiosity: Takes initiative, asks thoughtful questions, and is eager to investigate and learn when something is unfamiliar.
- Team Support & Adaptability: Brings a proactive, can-do attitude and a willingness to jump in where needed to support team priorities and organizational goals.
Role Expectations
- This role operates in a family-centered environment supporting individuals navigating medical experiences.
- This role operates on a hybrid schedule with two days remote and three in the office. During specific times of the year, five days in the office are required. This will be communicated in advance.
- Ability to work a flexible schedule including the occasional evenings and weekend, and occasional travel within the province.
Screening Requirement
As part of our commitment to providing a safe and supportive environment for the families we serve, successful candidates must complete a Police Information Check with Vulnerable Sector Check as a condition of employment.
What We Offer
We Offer a Supportive And Purpose-driven Work Environment, Including
- The opportunity to make a meaningful difference for families from across BC and the Yukon.
- Competitive salary and benefits package, including extended health coverage, RRSP matching, generous PTO including vacation, personal days, wellness days, summer fundays and your birthday off.
- A flexible work environment, including a hybrid remote structure.
- A collaborative and supportive team culture committed to impact and innovation.
Compensation
The salary range for this position is
$48,000-$58,000 annually.
Candidates who meet the core requirements of the role can typically expect an offer near the midpoint of the range. Final placement within the range is determined based on experience, skills, and internal equity.
Equity, Diversity and Inclusion
Ronald McDonald House BC & Yukon is committed to fostering an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and encourage those who may require accommodations to reach out at any stage of the recruitment process.
Disclaimer
This job description is intended to outline the general nature and key responsibilities of the role. It is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Duties may evolve over time to meet the needs of the organization.
Ronald McDonald House BC & Yukon reserves the right to modify or assign other responsibilities as required
.
Please visit our careers page to see more job opportunities.
