Duration: 12 months to start
Location: Scarborough or Toronto (Hybrid - 3 days remote and 2 days in office (flexible on days in office)
Must Haves
• 10+ years of hands-on technical working experience in supporting, deploying and interconnecting with the following NAS and SAN technologies at an enterprise scale:
- Netapp C-Mode Clusters
- Netapp MCC clusters
- Netapp SnapMirror and SnapVault
- GCNV (Google cloud Netapp Volumes)
- Netapp Storage Grid tiering solution
- NAS data migration methods and practices
- 5+ years of hands-on technical working experience with end-to-end performance monitoring through tools such as:
- On Command Unified Manager
- 3+ years of hands-on technical working experience with integration into
- GEMs or Service Now Platforms
- Can work Extended hours including:
- after standard working hours,
- Holidays
- weekends
Nice to Have
• Hands-on technical work experience in supporting, deploying and interconnecting:
- Brocade Fabric Switches
- Hitachi, Dell/EMC Powermax SAN/zFS storage solutions
- Dell/EMC ECS on-prem Object Store
- At least 3+ years of hands-on technical work experience in storage automation with some of the below skill sets:
- Python experience
- Familiar with Ansible automation
- Familiar with object-oriented Python programming (REST API endpoint, API authentication protection, asynchronous programming, multi-threading)
- Familiar with GIT protocol (Bitbucket server, Git branching model, etc…
- You possess superior problem solving and decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
Responsibilities
- 24/7 monitoring for alerts within the environment – e-mail/teams/SN Tickets/management escalations
- Handling of any escalations from other teams (including certificate renewals)
- 15-minute response time to P1 Pager escalations
- Dell/EMC storage report generation and e-mail to Senior Management
- Check BSL reports on Monday to see what should be addressed for the following week
- Submit and review change tickets
- review of weekend changes
- Monitor daily inquiries about ticket status or issues (assign accordingly to resources)
- Zoning Change
- Check Dell/EMC SCG access requests
- review and closure of Service Now tickets and review all certificate renewal requests to be monitored once daily through the weekdays.
- Perform vulnerability remediation
- Perform regular/bi-annual code upgrades
- Assist with data migrations, volume/SVM creations on NAS environments
Best VS. Average Candidate:
- The ideal candidate is highly operationally focused and comfortable working extended hours, including evenings, weekends, and holidays when required. They have proven experience supporting large, global enterprise-class storage environments and possess strong problem-solving abilities with advanced CLI-based troubleshooting skills. A solid understanding of authentication and security technologies, including AD, NIS, LDAP, and SSL/TLS configurations, is highly valued, along with knowledge of encryption and data immutability concepts. The team is looking for someone who enjoys hands-on operational support, incident management, and maintaining production environments rather than focusing on engineering, architecture, or solution design.