At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Branch Manager oversees day-to-day operations including member services, lending, and risk management to ensure alignment with strategic goals. They are responsible for leading sales efforts, mentoring staff, and maintaining strict regulatory compliance.
Requirements
Candidates must have a Bachelor's degree or professional designation and 7-9 years of progressive experience in a related field. A proven track record in Member Services leadership and the ability to resolve complex staff and member issues are required.
Education
- bachelor degree
- professional certificate
Working hours
40 hours per week
Skills
- Operational Leadership
- Team Development
- Strategic Growth
- Risk Management
- Financial Reporting
- Business Development
- Compliance
- Member Services
- Portfolio Growth
- Staff Mentoring
- Critical Judgment
- Internal Financial Controls
Benefits
- Professional Development Roadmap
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Finance & Accounting
- Sales
- Customer Service & Support
- Administrative
Keywords
- Credit Union
- Financial Services
- Branch Management
- Lending
- Risk Management
- Compliance
- Member Services
- Business Development
- Financial Reporting
- Treasury
- Internal Controls
- Portfolio Growth
- Operational Integrity
- Staff Supervision
Original job description
Build a Community. Lead with Integrity. Empower Success.
At Rosenort Credit Union (RCU), we don’t just manage finances - we keep promises. We are looking for purpose-driven individuals to join us as guardians of our members' trust. Here, your work goes beyond a job description; you are building the personal relationships and operational excellence that help our communities thrive. If you are ready to combine professional integrity with a passion for helping others succeed, you belong at RCU.
Your Impact
As the Branch Manager, you hold primary direction over the day-to-day operations of the entire branch, encompassing member services, lending, administration, accounting, financial reporting, and risk management. You are the leader responsible for ensuring every function aligns with RCU's strategic goals and maintains strict compliance with all legislation, regulations, by-laws, policies, and procedures. Your pivotal role requires comprehensive judgment in managing staff, portfolio growth, and operational integrity across the branch.
What You’ll Do
Operational Leadership
Oversee service quality and operational integrity, ensuring consistent, high-quality service delivery and compliance across all branches.
Team Development
Supervise, mentor, and provide professional development to all Member Services frontline staff and supervisors, fostering a high-performance culture.
Strategic Growth
Lead sales and business development efforts, including establishing targets, coaching staff, and actively promoting RCU products in the community.
Risk Management
Ensure strict adherence to security and compliance protocols, including precise management of branch cash, treasury, and internal financial controls.
What You’ll Bring
A Bachelor's Degree or diploma, and/or professional designation in a related field, combined with 7-9 years of progressive, job-related experience.
Proven track record of success in a Member Services leadership role (e.g., MS Supervisor, FSO) and strong capacity for critical judgment.
Expertise in providing tactical direction and resolving complex staff and high-level member issues.
Why Rosenort Credit Union?
We offer a culture of respect, a competitive salary with a comprehensive benefits package, and a structured roadmap for your professional development. Come and join our team where your contribution is recognized and your growth is a priority.
Interested?
Please submit your application for this position via the provided link to our internal job board by September 1, 2026.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.
