OVERVIEW/BASIC FUNCTION:
Provide all massage, hydrotherapy and body therapy services offered by the Spa at Rosewood Hotel Georgia. Always cultivating and maintaining a professional attitude.
RESPONSIBILITIES:
To be performed under the suitable job title and role classification as required by all governing licenses and registrations.
- Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
- Keep up to date with current techniques and modalities related to their field of work.
- Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed on to co-workers.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Always maintain positive guest relations.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
- Be familiar with all hotel/spa packages, promotions, prices, and rates.
- Set up and organize workstation with designated supplies, forms and resource materials, report shortages to Assistant Spa Manager.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain a clean and professional personal appearance and uniform, following Rosewood Standards.
- Perform opening procedures following cleanliness and sanitization protocols.
- Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
- Maintain inventory of products and supplies.
- Conduct appointments according to guest’s comfort and desire. Follow massage and body treatment protocols.
- Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Verify medical releases from guests with applicable medical conditions.
- Follow proper draping procedures.
- Sanitize implements, tools and working areas after each treatment.
- Sell/promote merchandise.
- Complete required post- treatment documents.
- Follow dirty linen procedures and room set up.
- Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
- Handle emergency procedures and report any accidents to your manager and security.
- Perform room closing procedures.
- Fill out necessary reports as required.
- Follow established standard spa treatment SOP’s.
- Perform all other duties as required.
QUALIFICATIONS:
- Experience: Minimum 1 year of experience as Registered Massage Therapist in Luxury Properties.
- Education: High school diploma. Diploma or degree in a related field. Graduates from an accredited school of massage and be registered with the College of Registered Massage Therapists of British Columbia. CPR certification obtained.
- General/Technical Skills: Ability to:
- Perform job functions with attention to detail, speed, and accuracy.
- Provide massage services to guests using props and/or products.
- Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
- Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
- Prioritize, organize, and follow up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Knowledge of Book 4Time is an asset.
- Language: Required to speak, read, and write English. Additional language is an asset.
- Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various
physical movements throughout the work areas, reach up and down, remain stationary at times throughout work
periods, and satisfactorily communicate with guests and co-workers to their understanding.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
