Job Description
ABOUT ROSEWOOD HOTEL GEORGIA
Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.
THE IMPACT OF THIS ROLE
Responsible for the proper and professional preparation of all beverages for all 1927 and In-Room-Dinning guests. Responsible for taking food and beverage orders, retrieving and serving alcoholic, non-alcoholic beverages and food orders to guest tables according to Rosewood Hotel Georgia specifications, courteously and efficiently. Collecting payment from guests, processing the bills in a timely manner and following proper cash handling procedures. Responsible for attending briefings, seminars, etc. to educate themselves about our products, our property and our standards. To make sure all shift duties are complete and sections are maintained to hotel standards. Participate in the ongoing maintenance and cleanliness of 1927.
KEY RESPONSIBILITIES
- Tends bar and prepares drinks for customers as per standard recipes
- Cleans and prepares bar for closing
- Maintains bar cleanliness throughout shift.
- Takes inventory and order supplies and maintains kegs.
- Maintains cash float.
- Correctly submit consumption reports of all beverages items
- Follows all breakage and spillage procedures
- Ensure correct ordering procedures and inter bar transfers are adhered to.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of equipment use and ensuring constant maintenance and upkeep of items.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive internal and external guests relations at all times.
- Takes pride in personal appearance and follows hotel grooming guidelines and dress code.
- Resolve guest complaints, ensuring guest satisfaction. Asking for management assistant where necessary.
- Monitor and maintain cleanliness, sanitation, maintenance and organization of assigned work area
- Be familiar with all the Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain complete knowledge of:
- sections and table numbers, room capacity, hours of operation, proper table set-up and dress code of the lounge.
- all liquor brands, listed and non-listed cocktails, beers and non-alcoholic selections, correct glassware and garnishes.
- the particular characteristics and description of every wine/champagne by the glass and wines on the wine list.
- all menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
- Micros P.O.S. and manual systems.
- Complete opening side duties as assigned:
o Check quality and amount of all stock and supplies using checklist.
o Requisition all necessary supplies and transport from storeroom to the 1927 Lounge.
o Set up and maintain proper mise for bar and work stations.
o Ensure a sufficient supply of all glassware for service
o Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
- Take guests' food and beverage orders, utilizing suggestive selling techniques.
- Aide in the service and hospitality of all 1927 and hotel guests at all times
- Proactive in prevention of complaints and ensuring guests satisfaction in all areas of the outlet. If areas need help, assist and inform manager.
- Record order of guest on proper seat and table numbers.
- Input order into system and ensure transmission of food orders is verified by the Culinary Department.
- Open and serve wine/champagne bottles with proper presentation and service technique
- Make and serve all varieties of coffee.
- Maintain cleanliness and tidiness of all front and back of house areas
- Present guest checks and process payments.
- Adhere to payment, cash handling and credit policies/procedures.
- Extend appreciation for guest’s patronage and invite them to return.
- Clean and reset bar top and assigned tables immediately after guest departs.
- Collect and report tips at the end of the assigned shift.
- Complete closing side duties:
o Properly breakdown and store all reusable goods.
o Clean all equipment.
o Restock items for next service.
o Complete assigned closing duties
- Report to supervisor before leaving the floor
- Perform all other reasonably required job related duties
CRITICAL SKILLS & QUALIFICATIONS
Experience: Minimum 2 year’s experience of bartending in at an upscale restaurant or cocktail lounge. Hotel experience is an asset.
Education: High school diploma. Diploma/degree in Hospitality Management or Mixology preferred with proven record in delivering operating results in high volume operations in a luxury property.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Flexibility in shifts.
Technical Skills: Certificate from an accredited bartending/mixology school and Serving It Right Certification. Excellent knowledge of beverage preparation of classic cocktails, mixed drinks, wines & spirits. Excellent knowledge of beer, wines & spirits, food & beverage menus. Minimum 2 years experience with point of sale machines and knowledge of MICROS an asset.
Language: Required to speak, read and write English. Knowledge of additional language is an asset.
Physical Requirements: Must be able to exert physical effort in transporting 75 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: Serving It Right Certification. FoodSafe and/or a certificate from an accredited bartending, mixology or hospitality school an asset.
*** Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demands ***
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Others
- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.
The pay scale for this position is between $22.49 and $29.99/hour plus tips. This is the pay range for this position that the Hotel reasonably expects to pay.
About Us
Following its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.
General Information
Country/Region
Canada
Province/City
Vancouver, B.C.
Hiring Entity
Rosewood Hotel Georgia
Department
Food & Beverage - Services
Job Type
Full-time Permanent