Description
Develop Strong Relationships with Customer and Continue to develop the Relationship -Greet customers on the phone or in the dealership, promptly and in a courteous manner -Address customer questions/needs promptly and professionally -Schedule appts. based on service calls -Assist customers in scheduling appointments for routine maintenance and needed repair Service Experience -Identify service/part needs of customer vehicle to be serviced upon historical service data -Provide repair and maintenance recommendations -Advise customers of estimated service and repair costs and review details of service/ repair invoice with customer -Explain the nature of the repairs -Determine the progress of the repair/service orders and inform customer accordingly -Handle all phone inquiries regarding work in progress, appointments, part orders, and return phone messages promptly -Understand ordering of automotive parts -Be Detailed Oriented -Actively maintain the cleanliness of personal and team work spaces -Keep service forms and pricing guides up to date -Ensure all documentation/paperwork is completed in an accurate and timely manner -Commit to Royal Ford Brand -Stay up to date on the training requirements -Understand and promote service promotions -Be a champion for delivering excellent service 100% of the time -Be able to handle stressful situations Skills -You must have a valid driver license -Basic computer skills -Math skills -Excellent interpersonal skills with an upbeat and engaging attitude -Excellent verbal communication and writing skills -Conscientious -Problem solving and critical thinking skills -Flexible and open to change, take on special tasks as needed -Customer relation skills -Organized and pay attention to detail Education -Automotive/ Parts Experience -Grade 12 Diploma -College certificate or additional courses would be an asset -Work Mon. to Fri. Occasional Saturday -Excellent Benefit Pkg.and many perks!