About us:
Royal Vancouver Yacht Club, established in 1903, is a renowned private yacht club located in the heart of Vancouver, BC. With a rich history and a commitment to excellence, the Club offers world-class dining experiences, outstanding recreational facilities, and a vibrant social atmosphere. Our culinary team is dedicated to delivering exceptional service and creating memorable moments through exquisite food and delightful presentations.
As a Royal Vancouver Yacht Club Expeditor, you will provide exceptional service by delivering meals and beverages directly to guests' rooms, ensuring a memorable and personalized experience. Your knowledge of our menu, attention to detail, and warmth will help you exceed guests’ expectations.
Job Description
What’s in it for you:
• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Complimentary meals during your shift through our Colleague Dining Program
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Learning programs through our Academies designed to sharpen your skills
• Opportunities to make a difference through our Corporate Social Responsibility activities
What you will be doing:
• Provide professional, friendly, and engaging service to all guests
• Serve food and beverages accurately and on time, ensuring quality and presentation meet standards
• Take guest orders over the phone in a professional and courteous manner
• Communicate effectively with guests, addressing special dietary preferences, concerns, and requests
• Maintain up-to-date knowledge of the menu and seasonal changes to offer suggestions
• Efficiently pick up orders from the kitchen, ensuring accuracy
• Follow all safety, sanitation, and service standards
• Accurately process orders and payments, ensuring correctness
• Assist with menu inquiries, offering informative suggestions
• Undertake additional duties to contribute to team and guest experience success
Qualifications
To be successful in this role we ask that you have:
- Minimum of 1 year of Food & Beverage service experience
- Serving It Right certificate required
- Strong communication, organizational, and interpersonal skills
- Ability to remain calm and courteous while focusing on guest needs
- Ability to work well under pressure in a fast-paced environment
- Reliable, responsible, and able to work effectively as part of a team
- Flexibility to work evenings, weekends, and overnights as required
- Experience with Point-of-Sale Systems preferred (Micros, Property Manager, and Microsoft applications are an asset)
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout the shift
- Frequent lifting and carrying of items up to 20 lbs.
- Frequent kneeling, pushing, pulling, and lifting
- Occasional ascending and descending ladders, stairs, and ramps
Hourly rate: Starting at $18.42 per hour plus tips
Additional Information
Visa Requirements:
Must be legally eligible to work in Canada.
Schedule: able to work night, weekend, and holiday shifts, Full-time or Part-time.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
