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Added 4 days ago
Supervisor, Guest Services
Attraction Canada Limited
Montreal, QC
Up to $26.09 CAD / hour
WHAT WILL YOUR ROLE BE ON THE VISITOR SERVICES TEAM AT THE MSC?
Added 6 days ago
Guest Services Supervisor
RSMI-JTAC
Jasper, AB
The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function…
Added 14 days ago
Supervisor, Guest Services & Rentals - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
Full-time
The Supervisor, Guest Services & Rentals is a hands-on leader responsible for supporting the daily operation of Guest Services and Rentals while delivering exceptional guest experiences.…
Added 1 month ago
Guest Services Supervisor - Front Desk
Crescent Hotels & Resorts
London, ON
Full-time
As a Guest Services Supervisor you will be working with our Front Office Manager and Guest Services team to ensure consistent high quality customer service is delivered by providing…
Added 16 days ago
Supervisor, Guest Services & Rentals - Winter - Full-Time
Alterra
The Blue Mountains, ON · Blue Mountain Resort LP
Full-time
The Supervisor, Guest Services & Rentals is a hands-on leader responsible for supporting the daily operation of Guest Services and Rentals while delivering exceptional guest experiences.…
Added 1 month ago
Dual Guest Services Representative/ Supervisor
Gateway Casinos
Thunder Bay, ON
Part-time
In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout…
Added 1 month ago
Guest Services Supervisor l Part Time l TownePlace Suites by Marriott Airport Corporate Centre
Silver Hotel Group
Mississauga, ON
Part-time
We are currently looking to hire a Part-Time Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for…
Added 1 month ago
Supervisor, Guest Services
Primaris REIT
Orleans, ON
$45,000 to $55,000 CAD / year
Full-time
Primaris REIT is currently hiring a dedicated and enthusiastic Supervisor Guest Services to join our team at our Place D’Orleans Shopping Centre in Orleans, Ontario. If you have a friendly,…
Added 29 days ago
Guest Services Supervisor, Moxy Halifax Downtown, Halifax, NS
Hotel Equities
Halifax, NS
Up to $20 CAD / hour
Full-time
…management company, is currently searching for a remarkable Guest Services Supervisor for the Moxy Halifax Downtown, Halifax,…
Added 1 month ago
Guest Services Supervisor
RIPLEY'S NIAGARA WATER PARK RESORT LTD.
Niagara Falls, ON
Up to $45,000 CAD / year
Full-time
The Guest Services Supervisor actively engage in daily front desk and lodge operations, providing leadership that supports business objectives, the guest services team, and meaningful…
Added 1 month ago
Guest Services Supervisor - Front Desk
Horseshoe Bay Resort
London, ON
Full-time
As a Guest Services Supervisor you will be working with our Front Office Manager and Guest Services team to ensure consistent high quality customer service is delivered by providing…
Added 2 months ago
Guest Services Supervisor
Silver Hotel Group
Toronto, Ontario
Full-time
Novotel Toronto Centre is currently looking to hire a Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone…
Added 1 month ago
Superviseur, Service à la clientèle / Guest Services Supervisor
JLL
Montreal, QC · CAN-CLIENT Montreal-Eaton Centre
Full-time
As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at Centre Eaton de Montréal, Place Montréal Trust, and Le 1500. You will…
Added 1 month ago
RV Rental Operations Supervisor (guest service supervisor) NOC 62022 – Accommodation, travel, tourism and related services supervisors.
Fraserway RV
Whitehorse, YT
Full-time
RV Rental Operations Supervisor (Hospitality Supervisor)
Added 11 days ago
Guest Services Supervisor - 2026/27 Season
Brimacombe
Orono, ON
Contract · Temporary
As a supervisor in our Guest Services department, you will take a lead role in creating unforgettable customer experiences, as well as defining the culture of our team.
Added 3 months ago
Travelway Inn Sudbury - Guest Services Supervisor
Days Hospitality Limited Careers
Sudbury, Ontario · Greater Sudbury, ON
A Day in YOUR Life as a Guest Services Supervisor
Added 4 days ago
Part-time Operations Supervisor- Casino Brantford
Great Canadian Entertainment
Brantford, ON
Part-time
The Operations Supervisor provides daily leadership and operational oversight for the Cage, Slots, and Guest Services departments under the direction of the Manager, Operations. This role…
Added 1 month ago
Housekeeping - Housekeeping Supervisor, Sutton
Northland Properties
Revelstoke, BC
The successful candidates will have experience as Housekeeping/Guest Services Supervisor in a similar property environment. Responsibilities include (but not limited to):
Added 1 month ago
Premium Dining Concierge Supervisor, Full Time
MAPLE LEAF LOUNGE
Toronto, ON
Full-time
The Concierge Supervisor is instrumental in providing seamless, high-level support for all catering and event operations as operational needs dictate. The ideal Concierge Supervisor must…
Added 2 months ago
Parking Supervisor | Part-Time | South Okanagan Events Centre
Oak View Group
Penticton, British Columbia
$19 to $23 CAD / hour
Part-time
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue…
Added 1 month ago
Part Time Operations Supervisor-TIC
Great Canadian Entertainment
Gananoque, ON
Part-time
…directing of site operations within the scope of Cage, Slots, and Guest Services along with the overall leadership of these departments. Under the general supervision of the Manager of the…
Added 3 months ago
Seasonal Guest Experience Supervisor
Arterra Wines Canada
Osoyoos, British Columbia · Nk'Mip Cellars
Full-time
NK’MIP CELLARS - Seasonal Guest Services Supervisor
Added 36 mins ago
Valet Parking Driver (part-time)
AccorHotel
Toronto, ON
Part-time
Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or Front Office Leaders in a timely manner
Added 5 hours ago
Hotel 1st Cook (Food Truck)
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Executive Chef, Executive Sous Chef, Sous Chef or Supervisor, the Food Truck Handler / Cook is responsible for the safe operation, transportation, setup, food…
Added 5 hours ago
High Limit Server *Internal Only*
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Communicate guest concerns, special requests, operational issues, or matters requiring additional assistance to the Supervisor or Manager.

RSMI-JTAC

Guest Services Supervisor

Jasper, AB, Canada

Experience: 2 years Management or Supervisory experience
Posting language: English
Posted: Sep 14, 2026

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Original job description

Guest Services Supervisor

Reports To: Guest Services Manager

Position Overview:

The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions.

Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions.

The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work environment.

This is a full-time, seasonal role with Ski Marmot Basin, running from early October 2026 to mid-May 2027. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required. A standard probationary period applies under Alberta Employment Standards.

Job Duties/Responsibilities

Staff & Department Oversight

Oversee all day-to-day operations of the Guest Services Department
Supervise, support, and mentor Coordinators and Guest Services Agents
Work alongside the Guest Services Manager to ensure all staff are effectively trained, scheduled, and supported in the sale of tickets, season passes, Escape Cards, and related products.
Provide ongoing training in procedures, customer service, and POS systems
Conduct performance conversations and corrective action in alignment with company policy, in consultation with the Guest Services Manager
Exercise authority in scheduling, task delegation, and daily operational decisions within the department
Communicate and implement new initiatives and directives from management
Maintain payroll records and ensure staff compliance with company policies and expectations
Coordinate uniform standards, including enforcement of dress code and name tags

Cash Handling & Financial Operations

Balance the main safes and oversee float distribution across departments
Organize and monitor bank and coin runs; ensure sufficient cash-on-hand
Review, verify, and balance all departmental cash-outs; coordinate daily consolidated deposits
Ensure accurate ticket pricing, discount settings, and complimentary file updates in RTP
Troubleshoot RTP and POS issues in collaboration with internal and vendor support team

Sales, Distribution & Inventory Management

Organize and distribute third-party and consignment tickets (e.g., hotels, tour operators, ski shops)
Monitor ticket and product inventory; restock season passes, vouchers, SM/FS cards, gift certificates, and bus tickets
Support POS and credit card machine function and maintenance
Assist with special group sales, including race events, by organizing tickets for racers and coaches

Guest Relations & Support

Promote a guest-first culture by setting the tone for service excellence
Support team in handling escalated guest issues, complaints, or incidents
Serve as point-of-contact for sensitive lost and found items (wallets, phones, etc.), including coordination with police after 48 hours
Act as a point of contact for front-line response during resort emergencies or unexpected disruptions, including weather closures or power outages; coordinate guest communication and service continuity
Respond promptly to operational challenges such as power outages or high-volume issues

Qualifications:

2 years Management or Supervisory experience
Business / Finance experience
Financial / accounting software experience

Data management software experience
Strong organizational skills
Strong computer and POS skills (Word, Excel, RTP, POS)
Excellent money handling skills.

Core Competencies:

Demonstrated leadership for communicating with different departments, cultures & mind sets to accomplish position objectives and responsibilities
Demonstrated strong prioritization, time management, planning and organizational skills
Analytical thinking and critical problem-solving skills
Customer-focused mindset and commitment to service excellence
Ability to work with tight deadlines
Able to work a flexible schedule
Able to work independently and as part of a team

Be able to deal with urgent and high-pressure situations like power outages and irate or unhappy guests
Demonstrated training abilities for staff.

Attributes:

Professional deportment with excellent customer service skills
Strong initiative with the ability to anticipate needs and solve problems proactively
Trustworthy and capable of working unsupervised.
Motivated and committed to continuous improvement

Supplementary:

Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.

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More about this job

Responsibilities

The Guest Services Supervisor oversees daily ticket office operations, including staff management, financial reconciliation, and inventory control. They are responsible for ensuring exceptional guest service and maintaining safety standards in a fast-paced resort environment.

Requirements

Candidates must have at least two years of management or supervisory experience, preferably with a background in business or finance. Proficiency in POS systems, financial software, and strong organizational skills are essential for this role.

Skills

Leadership
Staff scheduling
Performance management
Cash handling
Financial reporting
Customer service
POS systems
Inventory management
Conflict resolution
Training
Data management
Problem-solving
Time management
Communication
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Ticket Office
Leadership
Staff Management
Financial Operations
Cash Handling
POS Systems
RTP
Inventory Management
Customer Service
Performance Management
Scheduling
Training
Safety Compliance
Reconciliation
Reporting
Microsoft Word
Microsoft Excel
Ski Resort
Seasonal
Operations
Problem Solving
Communication
Conflict Resolution
Data Management

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