Find work in Canada.

328,657 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 4 days ago
MA-ABD Eligibility Policy Supervisor - Human Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: MA-ABD Eligibility Policy Supervisor
Added 8 days ago
Contact Center Supervisor, Information Center - Office Services Supervisor 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: Contact Center Supervisor, Information Center
Added 1 month ago
Retail Print & Services Supervisor
Staples Business
Quesnel, BC
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 8 days ago
Retail Print & Services Supervisor
Staples Business
Regina, SK
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 9 days ago
Retail Print & Services Supervisor (Greater Halifax Area)
Staples Business
Halifax, NS
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 5 days ago
Guest Services Supervisor
RSMI-JTAC
Jasper, AB
The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function…
Added 13 days ago
Operations Services Supervisor
United Services Group
Brampton, ON · Mississauga, ON · Toronto, ON
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
Added 4 months ago
Supervisor, Business Development
Apex Utilities Inc.
Leduc, AB
Full-time
As the Supervisor, Business Development, you will play an essential role within our Corporate Services & Stakeholder Relations department, reporting to the Manager, Business Development &…
Added 1 month ago
Guest Services Supervisor l Part Time l TownePlace Suites by Marriott Airport Corporate Centre
Silver Hotel Group
Mississauga, ON
Part-time
We are currently looking to hire a Part-Time Guest Service Supervisor. The Guest Services Supervisor (GSS) is a social and interactive position and is crucial in setting the tone for…
Added 1 month ago
Superviseur, Service à la clientèle / Guest Services Supervisor
JLL
Montreal, QC · CAN-CLIENT Montreal-Eaton Centre
Full-time
As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at Centre Eaton de Montréal, Place Montréal Trust, and Le 1500. You will…
Added 17 hours ago
Retail Print & Services Supervisor
Staples Canada
Keswick, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 1 day ago
Retail Print & Services Supervisor
Staples Inc.
Sept-Îles, QC
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 1 day ago
Retail Print & Services Supervisor
Staples Canada
Tillsonburg, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 1 day ago
Retail Print & Services Supervisor
Staples Canada
Montreal, QC · Anjou, QC
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 2 days ago
Retail Print & Services Supervisor
Staples Canada
Yellowknife, NT
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 3 days ago
Retail Print & Services Supervisor
Staples Canada
Leamington, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 5 days ago
Retail Print & Services Supervisor
Staples Retail
AB · Red Deer County, AB
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 11 days ago
Retail Print & Services Supervisor
Staples Inc.
Bracebridge, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 14 days ago
Retail Print & Services Supervisor
Staples Canada
Williams Lake, BC
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 17 days ago
Retail Print & Services Supervisor
Staples Canada
Fort McMurray, AB
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 26 days ago
Retail Print & Services Supervisor
Staples Inc.
Richmond Hill, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 1 month ago
Retail Print & Services Supervisor
Staples Canada
Woodbridge, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 9 days ago
Retail Print & Services Supervisor
Staples Canada
Hamilton, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 9 days ago
Retail Print & Services Supervisor
Staples Inc.
London, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…
Added 9 days ago
Retail Print & Services Supervisor
Staples Canada
Ottawa, ON
Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…

RSMI-JTAC

Guest Services Supervisor

Jasper, AB, Canada

Experience: 2 years Management or Supervisory experience
Posting language: English
Posted: Sep 14, 2026

Apply About employer

Applications open in a new tab.

Original job description

Guest Services Supervisor

Reports To: Guest Services Manager

Position Overview:

The Guest Services Supervisor plays a critical leadership role in the day-to-day operations of the Guest Services Department. This position is responsible for overseeing the full function of the ticket office, managing the sales and distribution of all lift ticket products (including third-party and consignment sales), and ensuring the delivery of exceptional service to guests through in-person, phone, and email interactions.

Working closely with the Guest Services Manager, the Supervisor leads staff scheduling, hiring, training, and performance management. They also coordinate directly with Finance to ensure accurate reporting, balancing, and reconciliation of all monetary transactions.

The Guest Services Supervisor must uphold company standards, ensure compliance with all Alberta Occupational Health and Safety legislation, and cultivate a safe, efficient, and enthusiastic work environment.

This is a full-time, seasonal role with Ski Marmot Basin, running from early October 2026 to mid-May 2027. The Supervisor is expected to work 5 out of 7 days per week, including evenings, weekends, and holidays, as required. A standard probationary period applies under Alberta Employment Standards.

Job Duties/Responsibilities

Staff & Department Oversight

Oversee all day-to-day operations of the Guest Services Department
Supervise, support, and mentor Coordinators and Guest Services Agents
Work alongside the Guest Services Manager to ensure all staff are effectively trained, scheduled, and supported in the sale of tickets, season passes, Escape Cards, and related products.
Provide ongoing training in procedures, customer service, and POS systems
Conduct performance conversations and corrective action in alignment with company policy, in consultation with the Guest Services Manager
Exercise authority in scheduling, task delegation, and daily operational decisions within the department
Communicate and implement new initiatives and directives from management
Maintain payroll records and ensure staff compliance with company policies and expectations
Coordinate uniform standards, including enforcement of dress code and name tags

Cash Handling & Financial Operations

Balance the main safes and oversee float distribution across departments
Organize and monitor bank and coin runs; ensure sufficient cash-on-hand
Review, verify, and balance all departmental cash-outs; coordinate daily consolidated deposits
Ensure accurate ticket pricing, discount settings, and complimentary file updates in RTP
Troubleshoot RTP and POS issues in collaboration with internal and vendor support team

Sales, Distribution & Inventory Management

Organize and distribute third-party and consignment tickets (e.g., hotels, tour operators, ski shops)
Monitor ticket and product inventory; restock season passes, vouchers, SM/FS cards, gift certificates, and bus tickets
Support POS and credit card machine function and maintenance
Assist with special group sales, including race events, by organizing tickets for racers and coaches

Guest Relations & Support

Promote a guest-first culture by setting the tone for service excellence
Support team in handling escalated guest issues, complaints, or incidents
Serve as point-of-contact for sensitive lost and found items (wallets, phones, etc.), including coordination with police after 48 hours
Act as a point of contact for front-line response during resort emergencies or unexpected disruptions, including weather closures or power outages; coordinate guest communication and service continuity
Respond promptly to operational challenges such as power outages or high-volume issues

Qualifications:

2 years Management or Supervisory experience
Business / Finance experience
Financial / accounting software experience

Data management software experience
Strong organizational skills
Strong computer and POS skills (Word, Excel, RTP, POS)
Excellent money handling skills.

Core Competencies:

Demonstrated leadership for communicating with different departments, cultures & mind sets to accomplish position objectives and responsibilities
Demonstrated strong prioritization, time management, planning and organizational skills
Analytical thinking and critical problem-solving skills
Customer-focused mindset and commitment to service excellence
Ability to work with tight deadlines
Able to work a flexible schedule
Able to work independently and as part of a team

Be able to deal with urgent and high-pressure situations like power outages and irate or unhappy guests
Demonstrated training abilities for staff.

Attributes:

Professional deportment with excellent customer service skills
Strong initiative with the ability to anticipate needs and solve problems proactively
Trustworthy and capable of working unsupervised.
Motivated and committed to continuous improvement

Supplementary:

Respect and adhere to the company’s policies and procedures as set in the “Corporate Policies”, “Employee Handbook” and “Safety Operations Training Manuals”
Understand and adhere to Ski Marmot Basin’s “Harassment Policy” and the company’s “Privacy Policy”.

Apply About employer

More about this job

Responsibilities

The Guest Services Supervisor oversees daily ticket office operations, including staff management, financial reconciliation, and inventory control. They are responsible for ensuring exceptional guest service and maintaining safety standards in a fast-paced resort environment.

Requirements

Candidates must have at least two years of management or supervisory experience, preferably with a background in business or finance. Proficiency in POS systems, financial software, and strong organizational skills are essential for this role.

Skills

Leadership
Staff scheduling
Performance management
Cash handling
Financial reporting
Customer service
POS systems
Inventory management
Conflict resolution
Training
Data management
Problem-solving
Time management
Communication
Microsoft Word
Microsoft Excel

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Ticket Office
Leadership
Staff Management
Financial Operations
Cash Handling
POS Systems
RTP
Inventory Management
Customer Service
Performance Management
Scheduling
Training
Safety Compliance
Reconciliation
Reporting
Microsoft Word
Microsoft Excel
Ski Resort
Seasonal
Operations
Problem Solving
Communication
Conflict Resolution
Data Management

Report this job