Closed listing
Dispatcher
- Brampton, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Original job description
Archived listing. The details below describe a past opening.
Role Description This is a full-time Dispatcher role based in Brampton, ON, with a hybrid work arrangement that allows some work from home. The Dispatcher will coordinate daily schedules, assign and dispatch drivers or field staff, and monitor routes to ensure timely and efficient service. Responsibilities include answering calls, responding to service requests, updating system records, and communicating changes to drivers, customers, and internal teams. The role also involves tracking job progress, addressing delays or issues, and escalating concerns when necessary to maintain service standards. The Dispatcher will collaborate with operations and customer service to support smooth workflows and accurate reporting.
Qualifications
- Strong communication and customer service skills, with the ability to provide clear instructions and professional support to drivers, colleagues, and customers.
- Organizational and time-management skills, including the ability to prioritize tasks, manage multiple requests, and handle fast-paced operational environments.
- Basic technical and computer skills, such as working with dispatch or routing software, updating databases, and using standard office tools (e.g., email, spreadsheets).
- Problem-solving and decision-making skills, with the ability to assess situations quickly, adapt plans, and resolve scheduling or routing issues.
- Attention to detail and accuracy when recording information, updating logs, and communicating changes to schedules or routes.
- Previous experience in dispatch, logistics, transportation, or a related field is an asset.
- Ability to work on-site in Brampton, ON, and effectively manage responsibilities in a hybrid work setting.
- High school diploma or equivalent; additional training or certificates in logistics, transportation, or office administration are beneficial.
More about this job
Responsibilities
Coordinate schedules, assign and dispatch drivers or field staff, monitor routes, and track job progress to support timely service. Respond to calls and service requests, update records, communicate changes, resolve or escalate operational issues, and collaborate with operations and customer service teams.
Requirements
Strong communication, customer service, organizational, time-management, problem-solving, and attention-to-detail skills are required, along with basic computer skills and the ability to manage a fast-paced workload. A high school diploma or equivalent is required; dispatch, logistics, transportation, or related experience and relevant additional training are assets.
Skills
- Communication
- Customer Service
- Organization
- Time Management
- Prioritization
- Dispatch Coordination
- Route Monitoring
- Dispatch Software
- Database Updates
- Office Software
- Problem-Solving
- Decision-Making
- Attention to Detail
- Recordkeeping
- Scheduling
- Issue Escalation
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
- Administrative
Keywords
- Dispatch
- Logistics
- Transportation
- Supply Chain
- Scheduling
- Driver Assignment
- Route Monitoring
- Dispatch Software
- Routing Software
- Database Updates
- Spreadsheets
- Customer Service
- Service Requests
- Job Tracking
- Operational Reporting
- Problem-Solving
- Decision-Making
- Time Management
- Recordkeeping
- Issue Escalation
- Hybrid Work