Job Purpose
Job Purpose
The Senior Project Manager is responsible for executing complex projects from inception to completion, acting as the primary liaison between RWS and key clients, to ensure client retention, satisfaction, and ultimately repeat revenue growth. As the main point of contact for their clients, the Senior Project Manager must proactively use effective written and verbal communication to ensure that project teams understand the scope, complexity and expectations, and that the clients are kept fully informed as to the progress, position, and financial status of their projects. Additionally, the Senior Project Manager needs to collaborate with the extended project team, ensuring actions are clearly delegated and that resource/quality issues are escalated in a timely fashion to relevant colleagues and Senior Managers. The Senior Project Manager also supports coaching and mentoring of junior team members.
About Linguistic Validation
Linguistic Validation (LV) is a specialized business unit within RWS Regulated Industries that focuses on the translation, validation, licensing, and electronic implementation of Clinical Outcome Assessments (COAs). COAs are questionnaires completed during clinical trials which allow sponsors to collect data about treatment effectiveness, side effects, and health status directly from patients and caregivers.
The LV Team is over 20 years of experience in the COA field, positioning us as the industry leader. Our team performs a wide variety of functions in addition to translation, including recruitment and interviewing of patients around the world, development of novel research for presentation and publication, expertise in licensing and copyrights, and management of electronic implementation of COAs (eCOA) in over 80 languages.
Job Overview
Key Responsibilities
- Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.
- Reconciles and edits harmonized and back translations in a timely, efficient and accurate manner.
- Serves as Lead Project Manager on projects with multiple Project Managers.
- Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements.
- Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed.
- Provides assistance and training to Associate Project Managers during projects at the direction of department Supervisor or Manager.
- Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow.
- Maintains accurate and up-to-date spreadsheets and other documents needed to ensure that that there is a complete overview of the current status of LV projects and that information is readily retrievable.
- Assists in maintaining and ensuring the reliability of key operating data and databases.
- Maintains project and client records as needed.
- Makes sure that clients are kept regularly informed as to the status of projects and otherwise communicates with clients as needed to ensure client needs are met and issues are resolved.
- Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
- Ensures that projects are delivered to clients error-free and as specified within established timeframes.
- Recommends policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company’s objectives. May implement and evaluate effectiveness of improvement initiatives.
- Performs other related duties, as assigned.
- May perform traditional project management functions as needed.
Skills & Experience
- Bachelor’s Degree in Business, English, Foreign Language, Social or Applied Science, or other related field.
- Successful experience in LV Project Management generally a minimum of three years.
- Previous experience in the translation industry preferred.
- Knowledge of all company LV project management, graphic layout, and project planning procedures.
- Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
- Organizational and time management skills.
- Ability to report work orally or in writing to supervisor as required.
- Ability to carry out instructions furnished in written or oral form, and to work with minimal supervision.
- Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, Adobe, CAT Tools, Office 365/Skype).
- Ability to work with a diverse group of individuals.
- Ability to maintain confidentiality of information regarding company financial and other information.
- Ability to establish and maintain cooperative working relationships with others contacted in the course of work; teamwork and consensus-building skills.
- Ability to resolve customer service issues in a professional and efficient manner.
Benefits
- Possibility to do charity work for 5 days paid.
- 4 weeks’ holiday, your birthday OFF and 5 sick days.
- Access to a vast library of eLearning training.
- Great benefits plan (dental, medical, STD/LTD, EAP…)
- Hybrid/Remote model and Agile work practices
Location - CANADA - EST coverage required
Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.
Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.
