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Summary
Job Description :
The Application Support Engineer I combines hands-on application support with
engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues, support business operations, and gain exposure to system behavior, data flows, and application architecture. Works primarily on
well-defined issues and tasks with guidance, following established processes
and runbooks. This is an entry-level role designed to develop future
application engineers.
This role is part of Ryder’s Technology Talent Incubator Program - an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions.
Essential Functions
- Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
- Perform data corrections, user support, and basic configuration updates within established guidelines.
- Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
- Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
- Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
- Identify recurring issues and flag patterns to senior engineers for further investigation.
Additional Responsibilities
- Collaborate with senior engineers on complex issues
- Contribute to knowledge articles and continuous improvement efforts
- Participate in training and development activities within the Talent Incubator Program
Skills And Abilities
- Problem-solving and analytical thinking, Required
- Strong communication skills, Required
- Ability to follow structured processes, Required
- Willingness to learn new technologies and programming languages, Required
Qualifications
- Bachelor's Degree in Computer Science, MIS, or related field, Required
- 1 year or more in Professional, Internship or project experience with development and/or application support, Preferred
- Basic programming knowledge (SQL, Python, JavaScript, or TypeScript , Required
- Exposure to enterprise applications , Preferred
- Basic understanding of APIs and data flows , Preferred
Travel
Job Category: Application Development, Delivery & Support
This posting is for an existing vacancy.
Our Culture & Commitment
At Ryder, you’re trusted to make an impact - while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.
Your Voice. Your Success. The Future We Build Together.
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type
Salaried
Minimum Pay Range
Maximum Pay Range:
Ryder Is An Equal Opportunity Employer
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply, please contact us at 888-957-9337.
Authorization To Work In Canada
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Important Note
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. All screening is conducted in accordance with applicable privacy and human rights legislation and is limited to information directly related to the requirements of the position.
Security Notice For Applicants
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