✔ Do you enjoy working closely with users on-site?
✔ Are you motivated by solving problems and seeing immediate results?
✔ Looking to develop your technical expertise across multiple technologies and clients?
✔ Interested in building long-term relationships with clients?
✔ Thrive in an MSP environment where every day is different?
✔ Do you excel in a culture of continuous improvement where optimizing solutions is part of everyday work?
✔ Looking to grow your career without needing to change employers every few years?
✔ Enjoy building long-term relationships with committed colleagues while staying close to leadership?
If this sounds like you, keep reading.
The Challenge
In many IT specialist roles, you often face:
- Repetitive tasks, day after day
- Minimal interaction with users
- Limited visibility into your impact
At S3, we do things differently.
Your Role at S3
By joining our team, you will become:
- The go-to IT contact for your clients
- An on-site expert who acts quickly and gets things done
- A key contributor to user satisfaction and client retention
Your Day-to-Day Impact
Provide on-site user support for clients
- Support clients and their users in their daily activities at their Montréal locations
- Build trust-based relationships with users
Diagnose and resolve technical issues
- Identify, analyze, and resolve technical issues related to various systems
- Intervene effectively across diverse technological environments
- Ensure a consistently high level of service quality
Maintain and optimize IT environments
- Install, configure, and maintain client workstations and equipment (hardware and software)
- Perform support tasks, project-related work, and routine maintenance
- Manage hardware inventory
Collaborate with internal teams
- Check and diagnose server, network, and infrastructure issues in collaboration with our System Administrators
- Assist the service desk remotely when required
Document and structure information
- Thoroughly document activities performed and technical information gathered
- Keep technical documentation up to date
- Contribute to continuous process improvement
The Profile We’re Looking For
- Degree in IT or a related field
- Excellent customer service skills
- Strong communication skills in French (spoken and written)
- Ability to handle stressful situations professionally
- Strong autonomy and organizational skills
- Solid analytical and problem-solving abilities
- Strong knowledge of Microsoft end-user operating systems
- Experience diagnosing hardware issues and replacing PCs and servers
- Experience configuring and troubleshooting mobile devices
- Knowledge of networking and Microsoft server operating systems
- Owns a car and holds a valid Canadian driver’s license (asset)
What You Gain At S3
Compensation and benefits
- Competitive salary, based on your experience
- Complete Group Insurance and telemedecine
- 5 PTO days, paid out if unused
- $700 equipment allowance
Environment
- Team of 100 IT professionals who speak the same technical language as you
- Annual retreat with your family
- Downtown office (Place des Festivals)
- Gym, showers, social activities
Your path to success
After 3 months
✔ You master internal tools and processes
✔ You are autonomous in handling routine interventions
✔ You build trusted relationships with users
After 6 months
✔ You effectively manage a full client environment
✔ You confidently resolve complex issues
✔ You actively contribute to improving practices
Why S3?
For over 20 years, S3 has been a leader in managed IT services in Montreal, with a team of over 100 employees serving a loyal base of serious SMB clients. Our growth is driven primarily by referrals from satisfied customers. At S3, you will never be “just a number”: you will be part of a committed team striving for excellence.
Ready to take the next step?
If you wish to :
✔ Work with IT professionals and accelerate your technical expertise through hands-on experience
✔ Build a long-term career without having to change employers
Apply now!
