Why Work at Sagesse?
At Sagesse, you'll be part of a team dedicated to ending domestic abuse and creating safer communities. Every role contributes to meaningful, lasting change for individuals and families through prevention, intervention, and innovation.
Position Summary
The Client Support Associate provides client support, advocacy, and system navigation services while contributing to the delivery, development and evaluation of Sagesse's Peer Support, Volunteer and Real Talk Programs. Working from a client-centred, intersectional, and gender transformative framework, this role supports participants, peer support volunteers, community partnerships, and program quality improvement initiatives. This position is intended to expand Sagesse' rural and remote work, therefore candidates must be living outside of Alberta's major city centres (Calgary & Edmonton).
Position Details
01.0 FTE, 37.5 hours per week
Reports to: Clinical Support Coordinator
Schedule: Schedule will be determined with the successful candidate based on organizational and candidate needs.
Location: Alberta-based (Primarily remote, with travel around the province and to the main office in Calgary required as needed.
Benefits: Eligible for Sagesse Benefits program after 3-month probation period
Key Responsibilities
Client Services & Program Delivery
- Provide client support, advocacy, system navigation, referrals and follow-up support
- Maintain client engagement through individual and group support activities
- Complete High Conflict Screening Tool assessments with clients
- Complete FIT check-ins and ongoing client support
- Support program development, delivery, evaluation, and quality improvement
- Provide clinical support to agency volunteers as needed
- Facilitation support as needed, including leading workshops and partnership collaboration internally and externally
Community Engagement & Collaboration
- Identify systemic barriers impacting clients and communities
- Participate in community committees and initiatives as directed
- Promote awareness of Sagesse programs and services
- Build relationships with community partners
Program Administration
- Maintain accurate client files and documentation
- Update client, volunteer and partnership systems
- Report monthly activities and service statistics
- Support funding proposals, reports, and program evaluation
- Attend supervision and staff meetings
- Complete other duties as required
Core Competencies
- Client-Centred Practice
- Collaboration & Relationship Building
- Innovation & Continuous Improvement
- Adaptability
- Integrating Perspectives
- Equity, Diversity, Inclusion & Belonging
Qualifications
Required:
- Diploma or Degree in Social Work or a related field
- Registration with a relevant professional body or eligibility for registration
- Comfort with a hybrid work environment and virtual technology
- Ability to travel throughout Alberta as required
- Availability to work evenings and weekends when needed
Preferred:
- Two years of experience in social services, peer support, community development or a related field
- Experience facilitating groups, workshops or educational programs
Our Ideal Candidate:
- Leads with curiosity and vulnerability
- Challenges the status-quo and thrives in a developmental and adaptive environment
- Acts through cross-sectional, gender-transformative, and intersectional lenses
- Is passionate about community-based programming and continuous learning
Work Environment
- Hybrid work environment with a combination of remote and in-person responsibilities
- A combination of direct client support, program facilitation, community engagement, and administrative work
- Regular collaboration with clients, volunteers, colleagues and community partners
- Occasional evening and weekend commitments based on program and participant needs
- Travel within Alberta to support program devilry and community partnerships.
Belonging and Culture
At Sagesse, we are committed to creating a workplace where every team member is recognized and valued for their unique contributions. We strive to foster a culture where equitable practices, authentic self-expression, continuous learning, and meaningful connection are embedded in our work.
Disclaimer
This job description outlines the primary responsibilities and expectations of the position. Duties and responsibilities may be modified from time to time to meet organizational and operational needs.
