Fairmont Hot Springs Resort | Fairmont Hot Springs, British Columbia
Nestled in the heart of the Columbia Valley, Fairmont Hot Springs Resort is one of British Columbia's premier year-round resort destinations, offering exceptional hospitality, recreation, and wellness experiences. Located in Fairmont Hot Springs, BC, the resort is approximately one hour from Cranbrook, BC, and two hours from Banff, Alberta, providing an outstanding lifestyle opportunity surrounded by the Canadian Rockies.
Reporting directly to the General Manager, the Employee Experience (HR) Manager is a key member of the resort's leadership team and serves as the primary human resources professional for the property. This role is responsible for driving employee engagement, talent acquisition, workforce planning, organizational development, employee relations, staff housing administration, occupational health and safety, and HR strategy across the resort.
With a hospitality-first approach, you will work closely with department leaders to create an exceptional employee experience that supports Fairmont Hot Springs Resort's culture, values, and business objectives. You will lead initiatives that attract, develop, engage, and retain top talent while ensuring compliance with employment legislation and fostering a positive, inclusive workplace culture.
This role is ideal for a hands-on HR leader who thrives in a dynamic resort environment and is passionate about building strong teams, supporting operational excellence, and contributing to the continued success of a growing hospitality organization.
Key Responsibilities
✅ Develop and implement HR strategies aligned with business objectives
✅ Lead full-cycle recruitment and workforce planning initiatives
✅ Manage employee onboarding, orientation, and retention programs
✅ Provide coaching and guidance on employee relations and performance management
✅ Partner with department leaders to support organizational development and succession planning
✅ Oversee staff housing operations in collaboration with the Housing Experience Coordinator
✅ Design and deliver learning and development programs
✅ Foster an engaging, inclusive, and high-performing workplace culture
✅ Lead occupational health and safety initiatives and ensure compliance with WorkSafeBC requirements
✅ Produce and analyze labour reports, HR metrics, and workforce trends to support business decisions
Qualifications
Bachelor's Degree in Human Resources, Business Administration, or a related field (equivalent experience considered)
CHRP or SHRM designation is considered an asset
Minimum 5+ years of progressive HR leadership experience, preferably within hospitality, tourism, resort, or service-focused environments
Strong knowledge of BC employment legislation, including:
Employment Standards Act
BC Human Rights Code
Workers Compensation Act
Occupational Health & Safety Regulations
WHMIS
Experience with recruitment, employee relations, performance management, and workforce planning
Strong leadership, communication, and relationship-building skills
Ability to manage confidential information with professionalism and discretion
Valid driver's license
