Responsibilities
Coordinate, assess, prioritize, and resolve service desk incidents and requests, providing first-call resolution when possible and dispatching unresolved issues promptly. Maintain user accounts and IT assets, document ticket details, support hardware and software installations, and collaborate with IT colleagues to improve service and user satisfaction.
Requirements
Post-secondary education in a related field is required. Candidates should have strong communication and troubleshooting skills, customer service orientation, and working knowledge of Microsoft Office, Windows operating systems, web-based products, browsers, and remote connectivity.
