Accounts Payable Customer Service Representative

Burnaby, Canada

Temporary,Full-Time

• Apply
• Save job
  
  

Share on social media

Category

Finance / Payroll

Requisition number

206692E

Date posted

11/13/2026

Job Title: ACCOUNTS PAYABLE CUSTOMER SERVICE REPRESENTATIVE Requisition #: 206692 Job Location: Canada-British Columbia-Burnaby Department: Accounts Payable Job Type: Temporary, Full Time Start Date of Employment: 14-Dec-2026 Posting Date: 13-Nov-2026 Work Days: Mon, Tue, Wed, Thu, Fri, Hours of Work: 0800-1600 Work Site: 1795 Willingdon Avenue, Burnaby Salary/Rate: $31.19/Hour Job Summary: BC Shared Health Services (BCSHS) is creating a more connected health-care system for British Columbia. By providing shared services that support health organizations across the province, we help strengthen the delivery of safe, high-quality care for people and communities. The Accounts Payable Customer Service Representative (AP CSR) provides customer service through a central phone line and email box for both internal and external customers that require assistance with Accounts Payable (AP) functions. These inquiries may include vendor/employee payment inquiries, overdue accounts, stale-dated cheques, inquiries from Health Authority Customers The AP CSR is the first point of contact with a goal of resolving customer inquiries at first contact in a professional manner. The AP CSR records and assigns complex inquiries to the various AP and/or Supply Chain areas within PHSA and provides timely resolutions/solutions for less complex inquiries. Inquiries are entered into a database for tracking and monitoring along with maintaining accurate records for tracking, reporting, and auditing purposes. The CSR also orients various health authorities and stakeholders on how to navigate through the AP module, and related systems. The CSR supports other AP staff through a support role as required. Duties/Accountabilities: 1. Performs duties such as responding either verbally or by email to questions or problems from vendors, staff, HA customers, and other stakeholders; takes appropriate action to resolve issues and initiates follow-up in a timely fashion. 2. Monitors the generic AP mailbox and phone line to ensure the timely triage of requests to the appropriate AP Team or staff such as Vendor Team, Expense Team, or Processing Staff. 3. Escalates complex customer inquiries to the appropriate AP and/or Supply Chain staff/management and maintain customer contact until request is resolved and the customer has been provided status, progress and resolution. 4. Investigates various requests and invoice deficiencies and takes corrective action where possible or triage problems to appropriate staff for resolution. 5. Monitors and records support calls using relevant business applications. Collects, compiles and summarizes information on requests and prepares regular reports. 6. Reviews requests and takes corrective action to ensure that payments are processed in a timely manner and discounts are captured where possible. This includes routing requests for validation/update of receipts, updates for missing information such as full expense coding/supporting documentation, and appropriate approval. 7. Provides information to vendors, staff, HA customers, and external customers regarding various policies and relevant regulations/documents which impact AP, such as but not limited to AP payment deadlines, Direct Deposit support requirements, HA Travel & Business Policy, Non-resident Tax withholding requirements. 8. Assists in the processing and/or batch review of invoices and expense claims as required. 9. Provides support as required to AP Clerk V for electronic uploads and Vendor Team for payments processing. 10. Ensures that relevant organizational and/or HA policies and procedures are followed and provides necessary support to ensure future compliance. 11. Reviews, designs, and/or revises a variety of forms that are related to the AP functions such as cheque request, staff reimbursement request, direct deposit, and Vendor Add/Update forms. 12. Liaise with other internal business streams to assist with vendor, HA customer or staff issues and identify educational opportunities for the customer, such as training documentation or online learning for Expense Module processing. 13. Identify delayed receiving issues at HA’s sites, work with Customer Service to ensure receiving meets required deadlines at the various HA sites. 14. Reviews match exceptions related to service PO-invoices or pricing issues and route for approval/pricing update per established guidelines. 15. Assists with audit requests such as organizing resource requirements, compiling necessary data requests and electronically filing and submitting requests to meet various internal/external audit deadlines. 16. Provides analytical and administrative support to Accounts Payable management team as required, such as period end and year end reconciliations or assisting with internal/external audit requests, FOI requests or requests from HA customers or other business streams. 17. Attends and participates in departmental meetings to provide input into items such as changes to policies, procedures and processed. 18. Operate standard office equipment. 19. Performs other related duties as required. Qualifications: Education, Training and Experience - Grade 12, and three years’ recent, related experience or an equivalent combination of education, training and experience. Skills and Abilities - Ability to communicate effectively both verbally and in writing - Ability to deal with others effectively - Physical ability to carry out the duties of the position - Ability to organize work - Ability to operate related equipment - Physical ability to carry out the duties of the position.

Apply Save job

Back to search result

SVG

Internal job portal

Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

SVG

PHSA’s values and Coast Salish Teachings

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Learn more about PHSA’s values and teachings

Back to top

Sign up for job alerts

SVG

Learn about new career opportunities

Be the first to know about new jobs at PHSA with recent postings sent straight to you!

Email Address

Job Categories

Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades

Call Taker / Dispatcher

Clerical/Secretarial Administrative/Administrative Resource Team

Communications

Community Health Services

Data Analytics

Dental

Dentistry

Finance / Payroll

Health Information Management

Human Resources/ OH&S / Education

Indigenous Health

Information Technology

Lab Pathology

Legal, Privacy, and Risk

Management

Medical Imaging

Medical Leadership

Medical Staff - Other

Mental Health

Mental Health Support Services

Molecular Imaging and Therapy

New Grad Nurse

Nursing/Licensed Practical Nurse

Nutrition

Operations & Strategy Management

Paramedic

Patient Care Support Services

Pharmacy

Physicians

Project Management

Psychiatry

Psychology

Quality and Safety

Radiation Therapy

Research

Respiratory Therapy

Respiratory Therapy

Social Work

Sonography

Supply Chain/Purchasing/Logistics

Support Services

Therapy Services

Trades

Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.

Locations

AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDeltaDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock

Abbotsford

Burnaby

Campbell River

Chilliwack

Coquitlam

Courtenay

Cranbrook

Dawson Creek

Delta

Duncan

Fernie

Fort St. John

Hope

Kamloops

Kelowna

Ladner

Langley

Maple Ridge

Mission

Nanaimo

Nelson

New Westminster

Northern Bc

North Vancouver

Oliver

Parksville

Pemberton

Penticton

Port Coquitlalm

Port Coquitlam

Port Moody

Powell River

Prince George

Richmond

Saanichton

Salmon Arm

Sechelt

Squamish

Surrey

Vancouver

Vernon

Victoria

Whistler

White Rock

Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.

I accept terms of service

Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.