Lead Clerk, Accounts Receivable RCH

New Westminster, Canada

Temporary,Full-Time

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Category

Finance / Payroll

Requisition number

206715E

Date posted

11/11/2026

Job Summary

Responsible for providing supervision and work direction to a designated group of accounts receivable Clerks

and performs assigned accounts receivable duties including account analysis; maintains patient accounts,

processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares

adjustments according to established procedures, as required.

Duties/Accountabilities

• Supervises between three to ten designated employees by performing duties such as scheduling,
  
  

coordinating and assigning tasks, coordinating work assignments and determining workflow to meet

department deadlines and compliance with established standards; coordinates work schedules for

assigned staff related to phone coverage, vacation, sick leaves and staffing levels; provides input into

designated employee interviews and performance reviews as assigned.

• Evaluates employee performance and determines related training and orientation requirements as
  
  

required; assists in the development of department’s policies and procedures; acts as a resource for

other staff members according to established procedures and standards for assigned or designated

projects.

• Reconciles designated accounts by analyzing, reviewing, extracting and interpreting information;
  
  

identifies problems and discrepancies such as imbalance of monthly statements and examines

documents to determine the reasons for problems and discrepancies; resolves discrepancies by taking

corrective action; prepares journal entries and required forms to balance General Ledger, as required.

• Reviews the aged trial balance for outstanding accounts and follows up on delinquent accounts by
  
  

performing duties such as initiating telephone contact or written correspondence, following re-billing

procedures and utilizing system notes, as per established procedure.

• Resolves bank rejections of direct deposit payments such as incorrect or closed accounts by contacting
  
  

and verifying personal information; coordinates preparation of and reconciles various submission

documents for the Manager’s review.

• Processes billings and claims by electronically submitting, printing, checking and adjusting as required;
  
  

bills, claims and issues statements for patient and other similar accounts; reconciles account balances

by matching information such as invoices issued, payments received and refunds, identifying differences

and rectifying variances by preparing adjustment/reversal information such as journal vouchers and

credit balance refunds.

• Maintains patient accounts by reviewing and checking information related to the patient account;
  
  

processes required adjustments such as preparing vouchers or refunds and posting from journal to the

Accounts Receivable ledger.

• Responds to patient inquiries in person or by telephone by providing written or verbal responses;
  
  

prepares claim forms and itemized statements for patients as required.

• Records and reports statistical and financial information related to accounts receivable to the supervisor
  
  

as required.

• Performs other related duties as assigned.
  
  

Qualifications

Education, Training & Experience

Grade 12, successful completion of a recognized accounting course, and three (3) years’ recent related

experience or an equivalent combination of education, training and experience.

Skills & Abilities

l Ability to keyboard at 45 wpm

l Ability to communicate effectively both verbally and in writing

l Ability to deal with others effectively

l Physical ability to carry out the duties of the position

l Ability to supervise

l Ability to organize work

l Ability to operate related equipment.

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

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PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.