Learning Facilitator Clinical Informatics

Vancouver, Canada

Regular,Full-Time

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Program

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Category

Communications

Requisition number

206487E

Date posted

11/10/2026

Job Summary

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Learning Facilitator Clinical Informatics provides education for own and other health science professionals and in support of the implementation and adoption of clinical information systems. The role adapts, implements and evaluates education programs and resources using specialized theory and knowledge of generalized and specialized clinical or non-clinical practice as applicable, as well as teaching and learning principles and processes. The Learning Facilitator consults, confers and collaborates with educators and clinical and non-clinical program and team members in promotion of continuous quality improvement, resolution of education issues and coordination of activities required for progressive educational and clinical practice programs. The role takes corrective action with respect to individual and group learning needs.

Duties/Accountabilities

• Develops, reviews, and modifies learning resources and educational reference materials for staff, providers, and educators using established educational standards and applies clinical and technical knowledge of clinical workflows to translate complex system changes into effective educational content; and ensures all materials reflect the most current, peer-reviewed, evidence-based best practices.
• Provides clinical instruction to staff and facilitates learning by role modelling clinical information system and clinical workflow skills and practices. Designs, develops, and delivers educational tools and learning resources to support competency development, workflow adoption, and effective system utilization.
• Assesses individual and group learning needs, in collaboration with peer mentors, Professional Practice and education leaders, and/or other internal clinical program subject matter experts as applicable, by observing activities, discussing clinical information system use, issues and implications.
• Analyzes data such as staff competency assessments and growth plans, practice changes and quality improvement indicators, to determine specific educational requirements to support learner competency and skill development using the new clinical information system.
• Utilizes a variety of teaching/learning strategies to support education and instruction activities with individuals and groups including facilitating groups, coaching, mentoring, conducting formal/informal presentations and demonstrations, coordinating introduction of new skills/procedures, arranging and providing in-service sessions and using educational technology and self-directed learning methods to implement planned programs.
• Participates in the evaluation of the effectiveness of clinical information system education programs, activities and resources by analyzing learning outcomes using program/resource evaluation, learner behaviors, utilization statistics and reviewing feedback to determine opportunities for quality improvement.
• Participates in quality improvement and risk management activities by evaluating effect of changes in clinician, provider, and staff practice, generating recommendations for alternative approaches, following up with the Manager on incident reports, and recommending changes to selected policies, procedures or protocols; drafts new and/or revised procedures, standards and criteria for the Clinical Informatics Learning program in conjunction with the interdisciplinary team. Initiates strategies to improve staff/provider learning using principles of continuous quality improvement to promote delivery of high-quality educational services.
• Participates in team working groups, committees, or meetings as an education resource by providing input and suggestions related to education implications and group processes of new initiatives to ensure that CIS educational needs are addressed. Documents educational process and utilization statistics by maintaining databases and records and by providing written and verbal reports to demonstrate accountability and to continuously improve the quality of education services.
• Provides consultation to staff regarding Clinical Informatics education by maintaining interpersonal contact and observation, providing verbal and written feedback for the individual to continue competency development, meeting with team members and recommending educational programs/resources and facilitating development of learning and/or professional growth plans.
• Performs other related duties as assigned.
  
  

Qualifications

Education, Training and Experience

• Graduation from a recognized Health Sciences degree program in Dietetics, Clinical Counselling, Medical Laboratory Technologist, Magnetic Resonance Imaging Technologist, Speech-Language Pathology, or another related health profession.
• Current full registration with applicable regulatory College or eligibility for registration with the appropriate professional body or association, as applicable.
• Successful completion of recognized adult education, instructional design, or facilitation courses.
• Three (3) years’ experience in a health care environment, including extensive experience with related computer technology, clinical informatics, clinical workflow and clinical change management and one (1) year of recent, related teaching experience and/or group facilitation or an equivalent combination of education, training and experience.
  
  

Skills And Abilities

• Knowledge of organization policies, procedures and standards of care.
• Demonstrated ability to teach, demonstrate, facilitate, engage and lead in a classroom setting.
• Demonstrated adult education delivery experience.
• Demonstrated experience with learner assessment and providing feedback.
• Demonstrated ability to promote a creative learning environment.
• Strong computer literacy and proficiency with current computer applications and equipment as well as ability to effectively use a computerized client care information system.
• Demonstrated ability to use critical thinking in approach to teaching.
• Demonstrated ability to develop educational materials.
• Demonstrated ability to communicate effectively with co-workers, either one-on-one and/or in-groups, both verbally and in writing.
• Demonstrated ability to provide leadership and work direction.
• Strong organizational and time management skills as well as demonstrated ability to establish workload priorities in collaboration with others.
• Demonstrated ability to provide effective consultation.
• Demonstrated ability to effectively work independently and in collaboration with others.
• Demonstrated ability to deal with and/or guide others in resolution of conflict issues.
• Physical ability to perform the duties and responsibilities of the position.
  
  

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

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PHSA’s values and Coast Salish Teachings

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Learn more about PHSA’s values and teachings

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.