Archived listing. The details below describe a past opening.
Vancouver, Canada
Temporary,Full-Time
Program
Share on social media
Category
Management
Requisition number
204774E
Date posted
09/24/2026
Job Summary
In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Manager, has direct responsibility for the designated portfolio in support of a shared Technology Services solution within healthcare across the province including the supervision of staff and the development and continuous improvement of technology service business processes and practices. Accountable and responsible for the timely execution of service requests and incident resolution relating to the portfolio’s services and technologies. Ensures consistency of services and solutions with healthcare strategy and efforts in order to maximize alignment.
Duties/Accountabilities
- Provides leadership and oversight of the day-to-day operations for a designated team to drive operational excellence and ensure alignment with IMITS Technology Services goals and operating plans. Conducts an analysis of the current situation and the future requirements of the portfolio, sets specific goals and objectives aligned to the overall strategic direction of Technology Services, and determines priorities for planning and implementing strategies in collaboration with the Technology Services Leadership, key partners and stakeholders.
- Provides leadership and guidance to assigned staff using effective management techniques (for example, coaching, mentoring, delegating, building teams and managing performance) to support the achievement of required outcomes and to ensure that staff members are achieving a level of performance that meets the highest standards within their areas of function. Fosters a positive working environment including seeking opportunities to reward and recognize team and individual contributions, listening to the team’s concerns and enabling decision-making at the front line.
- Evaluates individual and team performance in collaboration with appropriate stakeholders and peer staff ensuring probationary and annual reviews are completed for assigned staff. Handles grievances and investigates work and staff issues and initiates disciplinary action up to and including terminations.
- Prepares and manages the annual operating budget for designated services, monitors variances and develops and executes corrective actions.
- Develops and continuously improves existing and new technology service processes and methods.
- Develops effective partnerships with stakeholders including healthcare service providers, vendors and outside contractors aligned with established service level agreements (SLAs).
- Actively manages to optimize resource utilization and service quality. Develops and uses metrics and key performance indicators (KPIs) to identify performance issues or other variances, develops and implements strategies to address and to improve performance.
- Engages other teams across PHSA and partners in order to provide seamless customer service, challenging the status quo.
- Establishes the disciplines and processes required to manage all aspects of a device management shared service in order to minimize support costs and technical complexity while supporting Health Authority business requirements.
- Proactively investigate and prepare for new device management technologies and platforms that may require unique images.
Qualifications
- A level of education, training, and experience equivalent to a Bachelor’s degree in Computer Information Systems, Information Technology, Business or a related field, plus seven (7) years recent related experience in large, complex, multi-site organizations, including a minimum of five (5) years in a progressively responsible leadership role.
- Team player with well-developed interpersonal and communication skills and proven experience managing and coaching teams for high performance. Customer focused with ability to facilitate and encourage cooperation between diverse operational groups and skill sets. Demonstrated ability to build and maintain effective relationships. Self-directed, highly motivated, results-oriented and able to motivate others. Demonstrated ability to lead teams and to promote teamwork both virtually and locally. Critical thinking skills and proven ability to effectively manage human and fiscal resources. Sound judgment and decision making skills. Demonstrated understanding and experience of quality assurance process, operational planning and program development. Ability to prioritize and manage multiple tasks and projects. Ability to work in an environment in transition and act as an agent of change. Excellent written and verbal communication skills, accompanied by proven presentation skills in a corporate setting. Proven technology background with a solid understanding of infrastructure and technology frameworks such as Information Technology Infrastructure Library (ITIL). Extensive understanding and experience managing device and related technologies. Relevant industry certifications, such as Microsoft Certified System Engineer.
Apply Save job
Back to search result
SVG
Internal job portal
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
SVG
PHSA’s values and Coast Salish Teachings
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Learn more about PHSA’s values and teachings
Back to top
Sign up for job alerts
SVG
Learn about new career opportunities
Be the first to know about new jobs at PHSA with recent postings sent straight to you!
Email Address
Job Categories
Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades
Call Taker / Dispatcher
Clerical/Secretarial Administrative/Administrative Resource Team
Communications
Community Health Services
Data Analytics
Dental
Dentistry
Finance / Payroll
Health Information Management
Human Resources/ OH&S / Education
Indigenous Health
Information Technology
Lab Pathology
Legal, Privacy, and Risk
Management
Medical Imaging
Medical Leadership
Medical Staff - Other
Mental Health
Mental Health Support Services
Molecular Imaging and Therapy
New Grad Nurse
Nursing/Licensed Practical Nurse
Nutrition
Operations & Strategy Management
Paramedic
Patient Care Support Services
Pharmacy
Physicians
Project Management
Psychiatry
Psychology
Quality and Safety
Radiation Therapy
Research
Respiratory Therapy
Respiratory Therapy
Social Work
Sonography
Supply Chain/Purchasing/Logistics
Support Services
Therapy Services
Trades
Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.
Locations
AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock
Abbotsford
Burnaby
Campbell River
Chilliwack
Coquitlam
Courtenay
Cranbrook
Dawson Creek
Duncan
Fernie
Fort St. John
Hope
Kamloops
Kelowna
Ladner
Langley
Maple Ridge
Mission
Nanaimo
Nelson
New Westminster
Northern Bc
North Vancouver
Oliver
Parksville
Pemberton
Penticton
Port Coquitlalm
Port Coquitlam
Port Moody
Powell River
Prince George
Richmond
Saanichton
Salmon Arm
Sechelt
Squamish
Surrey
Vancouver
Vernon
Victoria
Whistler
White Rock
Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.
I accept terms of service
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
