Burnaby, Canada
Regular,Full-Time
Program
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Category
Health Information Management
Requisition number
204817E
Date posted
09/25/2026
Job Summary
Reporting to the Corporate Manager, Network Services of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides technical support for PHSA-wide network and telecommunication infrastructure, analyzing and diagnosing problems and formulating solutions requiring considerable knowledge of the computing environment and installing, configuring and testing hardware and software. This includes all network and telecommunications equipment such as, cabling, hubs, switches, routers, firewalls, Private Automatic Branch Exchange (PABX), voicemail in addition to components for video conferencing infrastructure. Duties include troubleshooting and resolving network and telephony issues, establishing technical standards and documentation, designing, installing, configuring and upgrading network and telephony components and monitoring network security and performance and planning infrastructure enhancements.
Duties/Accountabilities
- Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
- Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as:
- Gathering detailed information from user departments.
- Developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications.
- Preparing detailed implementation plans.
- Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
- Resolves network and telecommunication problems by performing tasks such as analyzing and diagnosing problems, troubleshooting and formulating solutions including repairs, replacements, moves, adds and changes of equipment related to network and telecommunication operations. Escalates problems to Manager according to established protocols.
- Assists with the design, testing, documentation and implementation of PHSA-wide network and telecommunications infrastructure including the selection and installation of new technology by performing tasks such building project plans, acquiring cost estimates and working with vendors and senior PHSA IM/IT staff to implement.
- Monitors and maintains network data equipment by performing tasks such as monitoring the security of the information technology infrastructure and its components, including firewalls and remote access.
- Monitors and maintains telephony equipment including (PABX) equipment associated peripheral equipment, wide area network and circuits. Duties include carrying out related maintenance and reviewing logs to ensure high system availability.
- Responds to client cable requests by performing tasks such as installing and terminating voice and data cabling.
- Ensures telephone switch rooms, voice and data closets are kept clean and proper cable management is in place by performing tasks such as performing site reviews and providing feedback to the Manager.
- Maintains cable and telecommunications equipment inventory requirements by performing tasks such as verifying shipments and restocking equipment and various supplies.
- Assists with the set up and management of video conferences by performing tasks such as maintaining video conferencing equipment, including software and hardware upgrades, technical troubleshooting and resolution, and system documentation.
- Participates in corporate-wide backup and recovery planning and procedures for all network and telecommunication infrastructure(s) by performing tasks such as testing network redundancy, system recovery procedures and reviewing vendor maintenance contracts.
- Monitors and reports on the performance of network infrastructure components by performing tasks such as responding to and resolving issues regarding performance.
- Prepares plans for network and telecom infrastructure upgrades, including evidence-based reporting on the rationale for such upgrades.
- Provides advice to project implementation teams on Information Technology standards and requirements and implementation timelines.
- Liaises with external contacts, including vendors and external partners, on issues regarding technical infrastructure such as acquiring demo equipment or quotes for new infrastructure.
- Prepares and maintains documentation such as inventory records, cable schematics, wiring closet details and systems configuration.
- Performs related duties as required.
Qualifications
Education, Training and Experience
- Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.
Skills And Abilities
- Ability to communicate effectively both verbally and in writing.
- Ability to deal with others effectively.
- Physical ability to carry out the duties of the position.
- Ability to organize work.
- Ability to write programs in a variety of programming languages.
- Ability to operate related equipment.
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Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
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PHSA’s values and Coast Salish Teachings
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Learn more about PHSA’s values and teachings
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Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
