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Sanya’k̓ula

Network Edge Specialist

Burnaby, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Burnaby, Canada

Regular,Full-Time

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Category

Health Information Management

Requisition number

204817E

Date posted

09/25/2026

Job Summary

Reporting to the Corporate Manager, Network Services of the Information Management/Information Technology (IM/IT) within the Provincial Health Services Authority (PHSA), the Network/Telecom Analyst conducts feasibility studies, develops specifications for complex systems, maintains operating systems and provides technical support for PHSA-wide network and telecommunication infrastructure, analyzing and diagnosing problems and formulating solutions requiring considerable knowledge of the computing environment and installing, configuring and testing hardware and software. This includes all network and telecommunications equipment such as, cabling, hubs, switches, routers, firewalls, Private Automatic Branch Exchange (PABX), voicemail in addition to components for video conferencing infrastructure. Duties include troubleshooting and resolving network and telephony issues, establishing technical standards and documentation, designing, installing, configuring and upgrading network and telephony components and monitoring network security and performance and planning infrastructure enhancements.

Duties/Accountabilities

Conducts feasibility studies for computerization by performing tasks such as determining user department requirements, examining and identifying problems with existing systems and recommending modifications to and/or new systems. Provides details of estimated implementation costs including associated staffing requirements.
Develops specifications for complex systems such as integrated systems which impact several functional areas within a facility by performing tasks such as:
Gathering detailed information from user departments.
Developing and documenting systems and procedures by designing forms, preparing flow charts and detailing hardware and software specifications.
Preparing detailed implementation plans.
Maintains operating systems by performing tasks such as analyzing current systems and recommending adjustments and /or new systems to improve operating activities. Develops instructional material for operating systems and operations staff.
Resolves network and telecommunication problems by performing tasks such as analyzing and diagnosing problems, troubleshooting and formulating solutions including repairs, replacements, moves, adds and changes of equipment related to network and telecommunication operations. Escalates problems to Manager according to established protocols.
Assists with the design, testing, documentation and implementation of PHSA-wide network and telecommunications infrastructure including the selection and installation of new technology by performing tasks such building project plans, acquiring cost estimates and working with vendors and senior PHSA IM/IT staff to implement.
Monitors and maintains network data equipment by performing tasks such as monitoring the security of the information technology infrastructure and its components, including firewalls and remote access.
Monitors and maintains telephony equipment including (PABX) equipment associated peripheral equipment, wide area network and circuits. Duties include carrying out related maintenance and reviewing logs to ensure high system availability.
Responds to client cable requests by performing tasks such as installing and terminating voice and data cabling.
Ensures telephone switch rooms, voice and data closets are kept clean and proper cable management is in place by performing tasks such as performing site reviews and providing feedback to the Manager.
Maintains cable and telecommunications equipment inventory requirements by performing tasks such as verifying shipments and restocking equipment and various supplies.
Assists with the set up and management of video conferences by performing tasks such as maintaining video conferencing equipment, including software and hardware upgrades, technical troubleshooting and resolution, and system documentation.
Participates in corporate-wide backup and recovery planning and procedures for all network and telecommunication infrastructure(s) by performing tasks such as testing network redundancy, system recovery procedures and reviewing vendor maintenance contracts.
Monitors and reports on the performance of network infrastructure components by performing tasks such as responding to and resolving issues regarding performance.
Prepares plans for network and telecom infrastructure upgrades, including evidence-based reporting on the rationale for such upgrades.
Provides advice to project implementation teams on Information Technology standards and requirements and implementation timelines.
Liaises with external contacts, including vendors and external partners, on issues regarding technical infrastructure such as acquiring demo equipment or quotes for new infrastructure.
Prepares and maintains documentation such as inventory records, cable schematics, wiring closet details and systems configuration.
Performs related duties as required.

Qualifications

Education, Training and Experience

Graduation from a recognized degree or diploma program in Computer Science, three (3) years recent related experience or an equivalent combination of education, training and experience.

Skills And Abilities

Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to write programs in a variety of programming languages.
Ability to operate related equipment.

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Internal job portal

Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

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PHSA’s values and Coast Salish Teachings

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Learn more about PHSA’s values and teachings

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Job Categories

Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades

Call Taker / Dispatcher

Clerical/Secretarial Administrative/Administrative Resource Team

Communications

Community Health Services

Data Analytics

Dental

Dentistry

Finance / Payroll

Health Information Management

Human Resources/ OH&S / Education

Indigenous Health

Information Technology

Lab Pathology

Legal, Privacy, and Risk

Management

Medical Imaging

Medical Leadership

Medical Staff - Other

Mental Health

Mental Health Support Services

Molecular Imaging and Therapy

New Grad Nurse

Nursing/Licensed Practical Nurse

Nutrition

Operations & Strategy Management

Paramedic

Patient Care Support Services

Pharmacy

Physicians

Project Management

Psychiatry

Psychology

Quality and Safety

Radiation Therapy

Research

Respiratory Therapy

Respiratory Therapy

Social Work

Sonography

Supply Chain/Purchasing/Logistics

Support Services

Therapy Services

Trades

Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.

Locations

AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock

Abbotsford

Burnaby

Campbell River

Chilliwack

Coquitlam

Courtenay

Cranbrook

Dawson Creek

Duncan

Fernie

Fort St. John

Hope

Kamloops

Kelowna

Ladner

Langley

Maple Ridge

Mission

Nanaimo

Nelson

New Westminster

Northern Bc

North Vancouver

Oliver

Parksville

Pemberton

Penticton

Port Coquitlalm

Port Coquitlam

Port Moody

Powell River

Prince George

Richmond

Saanichton

Salmon Arm

Sechelt

Squamish

Surrey

Vancouver

Vernon

Victoria

Whistler

White Rock

Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.

I accept terms of service

Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

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More about this job

Responsibilities

Troubleshoot, maintain, and upgrade PHSA network and telecommunications infrastructure, including network equipment, telephony systems, cabling, and video conferencing systems. Support infrastructure projects, monitor security and performance, plan backup and recovery, coordinate with vendors, and maintain technical documentation and inventories.

Requirements

A recognized degree or diploma in Computer Science and three years of recent related experience are required, or an equivalent combination of education, training, and experience. Candidates should be able to communicate effectively, work well with others, organize their work, operate related equipment, and write programs in a variety of programming languages.

Skills

Network Troubleshooting
Telecommunications
Network Infrastructure Design
Hardware and Software Installation
Network Security Monitoring
System Configuration
Performance Monitoring
Cable Installation and Management
Video Conferencing Support
Backup and Recovery Planning
Technical Documentation
Vendor Coordination
Project Planning
Programming
Written and Verbal Communication
Work Organization

Visa sponsorship

Not detected in the job text

Keywords

Network Infrastructure
Telecommunications
Network Equipment
Routers
Switches
Hubs
Firewalls
Voicemail
Voice and Data Cabling
Wide Area Network
Video Conferencing
Network Security
Remote Access
Operating Systems
Hardware Installation
Software Installation
System Configuration
Network Redundancy
Backup and Recovery
Performance Monitoring
Cable Schematics
Systems Documentation
Feasibility Studies
Implementation Planning
Vendor Coordination
Programming Languages

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