Program Secretary /Booking Clerk, Nursing Support Services Program, C&W
- Vancouver, BC, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Vancouver, Canada
Temporary,Full-Time
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Category
Clerical/Secretarial Administrative/Administrative Resource Team
Requisition number
205463E
Date posted
10/13/2026
Job Summary
Performs multi-disciplinary patient scheduling and secretarial duties such as transcribing medical
dictations, minutes of meetings and typing of general correspondence for the Neonatal Follow-up Clinic
Duties/Accountabilities
Receives and processes requests for referrals and appointments, using information from patient
charts as necessary. Coordinates with the professionals in the assigned area in scheduling same,
making additions, delet=ons and changes to appointments.
Makes follow-up appointments for patients and confirms that appointments are kept. Notifies
appropriate department of any additions, deletions and changes to appointments.
Types a variety of documents such as correspondence, memos, reports, minutes by transcribing
from dictation and or written draft for the assigned multi-d=sciplinary program using word
processing/dictatyping equipment.
Coordinates the work flow of assigned area by establishing work schedules and organizing
operating procedures.
Performs reception duties such as receiving patients, parents and visitors and directing them to
the appropriate area. Answers, screens and re-directs telephone calls.
Children’s & Women’s
Facilities Job Description
Program Secretary/Booking Clerk
Accesses Neonatal Follow-up database and inputs patient data to establish, maintain and store
such data as statistical and patient data on the computer database system.
Records demographic information when patient arrives and explains the multi-disciplinary
appointment system to families.
Collects, collates and maintains index cards and related medical information as requested.
Maintains and updates filing system for items such as charts, laboratory reports, correspondence,
etc.
Education, Training and Experience
Grade 12, graduation from a recognized secretarial program, including a recognized course in
medical transcription and three years recent related experience or an equivalent combination of
education training and experience.
Skills And Abilities
Ability to keyboard at 60 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
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Internal job portal
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
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PHSA’s values and Coast Salish Teachings
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Learn more about PHSA’s values and teachings
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Job Categories
Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades
Call Taker / Dispatcher
Clerical/Secretarial Administrative/Administrative Resource Team
Communications
Community Health Services
Data Analytics
Dental
Dentistry
Finance / Payroll
Health Information Management
Human Resources/ OH&S / Education
Indigenous Health
Information Technology
Lab Pathology
Legal, Privacy, and Risk
Management
Medical Imaging
Medical Leadership
Medical Staff - Other
Mental Health
Mental Health Support Services
Molecular Imaging and Therapy
New Grad Nurse
Nursing/Licensed Practical Nurse
Nutrition
Operations & Strategy Management
Paramedic
Patient Care Support Services
Pharmacy
Physicians
Project Management
Psychiatry
Psychology
Quality and Safety
Radiation Therapy
Research
Respiratory Therapy
Respiratory Therapy
Social Work
Sonography
Supply Chain/Purchasing/Logistics
Support Services
Therapy Services
Trades
Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.
Locations
AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock
Abbotsford
Burnaby
Campbell River
Chilliwack
Coquitlam
Courtenay
Cranbrook
Dawson Creek
Duncan
Fernie
Fort St. John
Hope
Kamloops
Kelowna
Ladner
Langley
Maple Ridge
Mission
Nanaimo
Nelson
New Westminster
Northern Bc
North Vancouver
Oliver
Parksville
Pemberton
Penticton
Port Coquitlalm
Port Coquitlam
Port Moody
Powell River
Prince George
Richmond
Saanichton
Salmon Arm
Sechelt
Squamish
Surrey
Vancouver
Vernon
Victoria
Whistler
White Rock
Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.
I accept terms of service
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Temporary,Full-Time
- Apply
- Save job
Share on social media
Category
Clerical/Secretarial Administrative/Administrative Resource Team
Requisition number
205463E
Date posted
10/13/2026
Job Summary
Performs multi-disciplinary patient scheduling and secretarial duties such as transcribing medical
dictations, minutes of meetings and typing of general correspondence for the Neonatal Follow-up Clinic
Duties/Accountabilities
Receives and processes requests for referrals and appointments, using information from patient
charts as necessary. Coordinates with the professionals in the assigned area in scheduling same,
making additions, delet=ons and changes to appointments.
Makes follow-up appointments for patients and confirms that appointments are kept. Notifies
appropriate department of any additions, deletions and changes to appointments.
Types a variety of documents such as correspondence, memos, reports, minutes by transcribing
from dictation and or written draft for the assigned multi-d=sciplinary program using word
processing/dictatyping equipment.
Coordinates the work flow of assigned area by establishing work schedules and organizing
operating procedures.
Performs reception duties such as receiving patients, parents and visitors and directing them to
the appropriate area. Answers, screens and re-directs telephone calls.
- Books and confirms accommodation for out-of-town patients, if required.
- Prints out or types appointment lists for each clinic day and appointment letters for each patient
Children’s & Women’s
Facilities Job Description
Program Secretary/Booking Clerk
- Attends the monthly patient intake meetings and takes notes that relate to the booking of
Accesses Neonatal Follow-up database and inputs patient data to establish, maintain and store
such data as statistical and patient data on the computer database system.
- Accesses and extracts requested data from the Neonatal Follow-up database.
- Obtains written, signed consents from parents, authorizing release of information. Obtains any
Records demographic information when patient arrives and explains the multi-disciplinary
appointment system to families.
Collects, collates and maintains index cards and related medical information as requested.
Maintains and updates filing system for items such as charts, laboratory reports, correspondence,
etc.
- Mails and distributes multi-disciplinary reports.
- Pre-registers clinic patients using the hospitals Affinity system.
- Receives, sorts and distributes correspondence; handles inquiries regarding the clinic; re-directs
- Requests and collects charts from Health Records, returns charts no longer required.
- Maintains inventory of office supphes for the department, replenishing as necessary.
- Performs other related duties as required.
Education, Training and Experience
Grade 12, graduation from a recognized secretarial program, including a recognized course in
medical transcription and three years recent related experience or an equivalent combination of
education training and experience.
Skills And Abilities
Ability to keyboard at 60 w.p.m.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to organize work.
Ability to operate related equipment.
Apply Save job
Back to search result
SVG
Internal job portal
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
SVG
PHSA’s values and Coast Salish Teachings
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
Learn more about PHSA’s values and teachings
Back to top
Sign up for job alerts
SVG
Learn about new career opportunities
Be the first to know about new jobs at PHSA with recent postings sent straight to you!
Email Address
Job Categories
Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades
Call Taker / Dispatcher
Clerical/Secretarial Administrative/Administrative Resource Team
Communications
Community Health Services
Data Analytics
Dental
Dentistry
Finance / Payroll
Health Information Management
Human Resources/ OH&S / Education
Indigenous Health
Information Technology
Lab Pathology
Legal, Privacy, and Risk
Management
Medical Imaging
Medical Leadership
Medical Staff - Other
Mental Health
Mental Health Support Services
Molecular Imaging and Therapy
New Grad Nurse
Nursing/Licensed Practical Nurse
Nutrition
Operations & Strategy Management
Paramedic
Patient Care Support Services
Pharmacy
Physicians
Project Management
Psychiatry
Psychology
Quality and Safety
Radiation Therapy
Research
Respiratory Therapy
Respiratory Therapy
Social Work
Sonography
Supply Chain/Purchasing/Logistics
Support Services
Therapy Services
Trades
Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.
Locations
AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock
Abbotsford
Burnaby
Campbell River
Chilliwack
Coquitlam
Courtenay
Cranbrook
Dawson Creek
Duncan
Fernie
Fort St. John
Hope
Kamloops
Kelowna
Ladner
Langley
Maple Ridge
Mission
Nanaimo
Nelson
New Westminster
Northern Bc
North Vancouver
Oliver
Parksville
Pemberton
Penticton
Port Coquitlalm
Port Coquitlam
Port Moody
Powell River
Prince George
Richmond
Saanichton
Salmon Arm
Sechelt
Squamish
Surrey
Vancouver
Vernon
Victoria
Whistler
White Rock
Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.
I accept terms of service
Current employees must apply through the internal job portal (link is external) .
If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.
More about this job
Responsibilities
Coordinates patient referrals, appointments, follow-ups, clinic schedules, and accommodation arrangements for the Neonatal Follow-up Clinic. Provides secretarial and reception support, maintains patient and clinic records and database information, and prepares correspondence, reports, appointment materials, and meeting minutes.
Requirements
Requires Grade 12, graduation from a recognized secretarial program that includes a recognized medical transcription course, and three years of recent related experience, or an equivalent combination of education, training, and experience. Applicants must be able to type 60 words per minute and communicate effectively, organize work, deal effectively with others, operate related equipment, and perform the position's physical duties.
Skills
- Patient Scheduling
- Appointment Booking
- Medical Transcription
- Typing
- Written Communication
- Verbal Communication
- Telephone Reception
- Meeting Minutes
- Database Data Entry
- Data Retrieval
- Records Management
- Organization
- Word Processing
- Clinic Coordination
- Patient and Family Communication
- Office Equipment Operation
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
Keywords
- Neonatal Follow-up Clinic
- Patient Scheduling
- Referral Processing
- Appointment Booking
- Medical Transcription
- Secretarial Support
- Clinic Reception
- Meeting Minutes
- Word Processing
- Dictation
- Patient Database
- Data Entry
- Data Retrieval
- Patient Records
- Records Management
- Health Records
- Appointment Confirmation
- Patient Intake
- Pre-registration
- Affinity System
- Medical Charts
- Laboratory Reports
- Patient Consent
- Correspondence
- Office Supplies
- Multidisciplinary Care