Senior Business Analyst, BCEHS

Saanichton, Canada

Temporary,Full-Time

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Category

Information Technology

Requisition number

201334E

Date posted

10/09/2026

Senior Business Analyst

BC Emergency Health Services

Saanichton, BC

In accordance with the Mission, Vision and Values, and strategic directions of BC Emergency Health Services, patient safety is a priority and a responsibility shared by everyone at BC Emergency Health Services, and as such, the requirement to continuously improve quality and safety is inherent in all patient and employee safety aspects of this position.

The Senior Business Analyst is responsible to lead and manage systems services projects within the BC Emergency Health Services that are provincial in nature. The Senior Business Analyst manages systems services projects including the development and implementation of strategic systems plans and ensures that the operational, development and technical support provided to the clients are in accordance with signed Service Level Agreements [SLA’s]. Projects are initiated and managed through all phases- feasibility study, business design, system design, development, testing and implementation of large and complex projects.

What You’ll Do

• Manage the provision of systems services to clients:
• manage the provision of services to clients by Information Management and/or external organizations to ensure that they meet those specified in Service Level Agreements. Act as advocate for the clients in resolving problems or with regard to Information Management directions to meet client business requirements.
• manage and participate in the preparation of feasibility studies, requirements analysis and business design documents including the evaluating of requirements.
• participate in the budget development process and assignment of priorities to meet changing business requirements.
• prepares contract specifications for development/special projects; negotiate and administer contracts.
• manage and monitor work performed under contract to ensure that deliverables meet the requirements.
• provide coordination and liaison with external users of systems such as Telus, Health Authorities and other healthcare sector agencies, policy, fire and first responder agencies, and regional 911 systems throughout the Province.
• develop Service Level Agreements and business plans for BCEHS and external clients.
• assess alternatives and determine requirements to meet client short and long term business objectives.
• ensure that the implemented solution meets the business requirements.
• participate in the preparation of client annual operating and long term strategic plans.
  
  

• Act as Internal Information Systems expert and consultant to ensure that the client is using Information Management/Information Technology [IM/IT] in the most effective way;
• provide leadership in the identification of innovative and cost effective uses of IM/IT.
• influence client management and staff to accept changes and manage the business impact.
• communicate (verbally and written) and market business solutions to client and BCEHS management, staff and relevant outside organizations
  
  

• Manage strategic business and technical infrastructure projects including:
• initiate projects including scope definition, resource acquisition, feasibility studies, and business case development.
• select, lead and direct staff performing business analysis, technical design, programming, testing and implementing into the production environment.
• provide technical leadership to corporate management on alternatives and solutions, product evaluation, risk assessment and cost benefit analysis of existing and future information management and technical infrastructure.
• prepare or provide input to Requests for Information/Proposal (RFI/RFP), evaluation processes and tools.
• provide project management for information and technology initiatives, ensuring activities are identified and managed through all phases of the systems development life cycle.
• understand the complex relationships between program areas, organizations.
• facilitates working group sessions, promotes team cooperation, and solicits others input and expertise.
• is accountable to the business sponsors and corporate management, to ensure the successful completion of the project, meeting stated objectives and ensuring quality of deliverables.
• determine resource requirements, team member roles and responsibilities, allocate resources and monitor project schedule and milestones.
• establish priorities and reviews deliverables to ensure they meet design requirements and technical specifications.
• conduct quality control, verification and validation, performance and post implementation reviews.
• ensure that the operational, development and technical support provided to clients is in accordance with Service Level Agreements or contracts.
  
  

• Performsbusiness process re-engineering and analysis, task and prepare recommendations/changes to workflow and structures to ensure efficient and cost-effective business practices are in place throughout the BCEHS.
• evaluate requirements and impact of corporate government or business partner projects and enhancements to existing systems, data or support structure.
• collect, analyze and document business/information processes and identifies opportunities for improvement.
• address client needs and seeks information about underlying issues.
• use analytical techniques to break apart complex problems into manageable parts to identify and document several solutions and recommendation.
• clarify complex data or situations and restates in a clearer manner to ensure common understanding by client and IM/IT.
• analyse workflows and task relationships and re-engineers workflow to ensure the most timely and cost-effective practices are in place in meeting business objectives.
• identify those areas where process changes would be best suited to automation, and prepare cost-benefit analyses and risk analyses for management approval.
• initiate automation projects in re-engineered units where warranted by process demands and cost benefit.
  
  

Perform an Application Analyst role:

• use Information Engineering principles and data, function and process models to conduct business area analyses, business system design, technical system design and construction of IM/IT solutions e.g. program/application interfaces within the BCEHS, as well as with external agencies (Health Authorities, Police, Fire, Telus, etc.) including data conversion routines.
• identify and co-ordinates security and quality control measures.
• identify risks, and manage mitigation, monitoring and responses.
• develop business scenarios and associated test plans and participates in acceptance testing of new or changed business applications, packages, and technical infrastructure.
• facilitate the change management process by providing expertise to units affected by automation by advising managers and their staff in accepting change and managing business impacts.
• evaluate documentation and help screens to ensure fit to business requirements and application functionality
• analyse operation problems by review of database design and analysis of data using SQL queries and various reporting/analytical tools.
• develop recommendations for the transition of knowledge from the vendor/developer project trams to the IM/IT and client staff.
• provide formal client training
• develop and maintain programs to pass technology related knowledge to BCEHS staff providing direct service to end use clients.
• Perform other duties as assigned.
  
  

Qualifications

What you bring

• Graduation from a recognized degree or diploma program in Computer Science, four years’ recent related experience or an equivalent combination of education, training and experience.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Emergency Health Services contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.
  
  

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).
  
  

Skills & Knowledge

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to write programs in a variety of programming languages.
• Ability to organize work.
• Ability to operate related equipment.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.
  
  

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
  
  

Job Type: Temporary, Full-Time (Until July 2027)

Wage: $53.55 / Hour

Location: Block C 2261 Keating Cross Road, Saanichton, BC V8Z 7E1

Closing date: Applications accepted until position is filled

Hours of Work: 08:00-16:00 (Monday to Friday)

Requisition #: 201334E

What We Do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on July 16, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

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PHSA’s values and Coast Salish Teachings

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Learn more about PHSA’s values and teachings

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.