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Added 17 days ago
TeleNurse
Sanya’k̓ula
Langley (District), BC · City of Langley, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 days ago
TeleNurse
Sanya’k̓ula
Langley (District), BC · City of Langley, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 days ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Part-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 days ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 days ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 days ago
TeleNurse
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 days ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 1 month ago
TeleNurse - HealthLink BC / Burnaby or Langley, BC
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Part-time
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 1 month ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Part-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 1 month ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Part-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 1 month ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 6 months ago
TeleNurse - HealthLink BC / Burnaby or Langley, BC
Provincial Health Services Authority
Burnaby, BC
Part-time
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 2 months ago
TeleNurse
Provincial Health Services Authority
Burnaby, BC
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 3 months ago
TeleNurse - Healthlink BC Burnaby or Langley, BC
Provincial Health Services Authority
City of Langley, British Columbia
Temporary
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 3 months ago
TeleNurse - HealthLink BC / Burnaby or Langley, BC
Provincial Health Services Authority
City of Langley, British Columbia
Part-time
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 3 months ago
TeleNurse - Healthlink BC Burnaby or Langley, BC
Provincial Health Services Authority
City of Langley, British Columbia
Part-time
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 3 months ago
TeleNurse - Healthlink BC Burnaby or Langley, BC
Provincial Health Services Authority
Burnaby, British Columbia
Part-time
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 3 months ago
TeleNurse
Provincial Health Services Authority
Burnaby, British Columbia
Full-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 3 months ago
TeleNurse
Provincial Health Services Authority
Burnaby, British Columbia
Part-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 4 months ago
TeleNurse
Provincial Health Services Authority
City of Langley, British Columbia
Part-time
Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative…
Added 5 months ago
TeleNurse - HealthLink BC / Burnaby or Langley, BC
Provincial Health Services Authority
City of Langley, British Columbia
Temporary
The telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and…
Added 5 days ago
Clinical Nurse Lead, HealthLinkBC
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Full-time
…approaches, this position is responsible for supervision of Telenurse work to ensure provision of safe, competent and ethical telehealth care. The Shift Leader provides the first point of…
Added 1 month ago
Clinical Nurse Lead, HealthLinkBC
Provincial Health Services Authority
Burnaby, BC
Full-time
…approaches, this position is responsible for supervision of Telenurse work to ensure provision of safe, competent and ethical telehealth care. The Shift Leader provides the first point of…

No more jobs.

Sanya’k̓ula

TeleNurse

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 15, 2026

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Original job description

Langley, Canada

Regular,Full-Time

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Program

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Category

Nursing/Licensed Practical Nurse

Requisition number

204258E

Date posted

09/15/2026

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients. Using a variety of specialized communications and information technologies, telenursing activities focus upon enhancing clients’ ability to improve their health and make sound health care decisions.

Duties/Accountabilities

Responds to or initiates telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
Recommends additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
Receives, documents and forwards compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contributes to incident investigation as requested.
Maintains current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.
Competently applies knowledge; promotes an integrated self-care health program and practices shared decision-making with callers.
Collaborates with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
Monitors call flow and contributes to achieving service targets and maintaining standards of care. Contributes to the service evaluation by collecting designated statistics; makes recommendations for changes or enhancement to technology, navigation or resource acquisitions.
Communicates operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.
Contributes to quality improvement and risk management programs according to policy and other directives, including incident investigations and follow-up, service and care evaluation.
Adheres to HLBC policy in particular those related to privacy, confidentiality, security, informed consent and program copyright. Informs supervisor or manager when a break in practice has occurred.
Assumes primary responsibility for maintaining competence, fitness to practice and acquiring evidence-based knowledge and skills for professional nursing practice. Participates in continuing education regarding changes in clinical practice, legislation and regulations, and advances in information/technology.
Contributes to committee work, case conferences or other meetings as required.
Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nursing Professionals (BCCNP).
Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.

Skills And Abilities

Ability to work in a fast paced, multi-faceted contact centre environment.
Ability to communicate efficiently and effectively both verbally and in writing.
Demonstrated listening skills.
Ability to keyboard a minimum of 30 wpm.
Demonstrated computer skills and experience with relevant software such as MS Word and contact centre applications.
Ability to operate related equipment.
Ability to teach.
Ability to work as a member of a team.
Ability to work in a highly monitored work environment
Demonstrated analytical and problem-solving skills.
Ability to prioritize and organize work.
Physical ability to perform the duties of the position.

Competencies

Service Orientation
Results Focused
Problem Solving and Judgment

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Internal job portal

Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail [email protected] (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

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PHSA’s values and Coast Salish Teachings

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Learn more about PHSA’s values and teachings

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Job Categories

Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades

Call Taker / Dispatcher

Clerical/Secretarial Administrative/Administrative Resource Team

Communications

Community Health Services

Data Analytics

Dental

Dentistry

Finance / Payroll

Health Information Management

Human Resources/ OH&S / Education

Indigenous Health

Information Technology

Lab Pathology

Legal, Privacy, and Risk

Management

Medical Imaging

Medical Leadership

Medical Staff - Other

Mental Health

Mental Health Support Services

Molecular Imaging and Therapy

New Grad Nurse

Nursing/Licensed Practical Nurse

Nutrition

Operations & Strategy Management

Paramedic

Patient Care Support Services

Pharmacy

Physicians

Project Management

Psychiatry

Psychology

Quality and Safety

Radiation Therapy

Research

Respiratory Therapy

Respiratory Therapy

Social Work

Sonography

Supply Chain/Purchasing/Logistics

Support Services

Therapy Services

Trades

Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.

Locations

AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock

Abbotsford

Burnaby

Campbell River

Chilliwack

Coquitlam

Courtenay

Cranbrook

Dawson Creek

Duncan

Fernie

Fort St. John

Hope

Kamloops

Kelowna

Ladner

Langley

Maple Ridge

Mission

Nanaimo

Nelson

New Westminster

Northern Bc

North Vancouver

Oliver

Parksville

Pemberton

Penticton

Port Coquitlalm

Port Coquitlam

Port Moody

Powell River

Prince George

Richmond

Saanichton

Salmon Arm

Sechelt

Squamish

Surrey

Vancouver

Vernon

Victoria

Whistler

White Rock

Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail [email protected] (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Apply About employer

More about this job

Responsibilities

The TeleNurse provides safe and ethical telehealth nursing services, focusing on patient assessment, planning, and health education via telephone. They are responsible for triage, making appropriate referrals, and documenting care in accordance with clinical guidelines and professional standards.

Requirements

Candidates must be a Registered Nurse (RN) with current registration with the British Columbia College of Nursing Professionals. A minimum of three years of recent experience in acute care, community health, public health, or continuing care is required.

Skills

Telehealth Nursing
Patient Assessment
Therapeutic Communication
Triage
Health Education
Case Management
Clinical Documentation
Problem Solving
Keyboarding
MS Word
Customer Service
Analytical Skills
Teamwork
Prioritization
Risk Management
Patient Safety

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Nursing
RN
BCCNP
Triage
Acute Care
Community Health
Public Health
Continuing Care
Patient Safety
Clinical Guidelines
Health Risk Assessment
Chronic Disease Management
Self-Care Management
Risk Management
Contact Centre
Therapeutic Communication
Healthcare
PHSA
HLBC

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