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Added 1 day ago
Packaging (Brampton)
Savaria Corporation
Brampton, ON
Up to $23.5 CAD / hour
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds,…
Added 1 day ago
Registered Practical Nurse (RPN) Supervisor
SOAR Community Services
Brantford, ON
Up to $33.93 CAD / hour
Full-time
We’re Hiring: Full Time Registered Practical Nurse (RPN) Supervisor
Added 3 days ago
Maintenance Power Engineer 3rd Class - BC Children's & Women's Hospital
Provincial Health Services Authority
Vancouver, BC
Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 3 days ago
Bed Allocation Associate
Health Sciences North
Sudbury, ON
6. Collaborate with units to problem solve bed issues and placement concerns; highlight challenges to the Patient Flow Supervisor.
Added 4 days ago
Manager, Cardiology
Michael Garron Hospital
Toronto, ON
Full-time
Reporting to the Director, Critical Care & Cardiology, the Manager ensures that patient care and services are delivered in alignment with the Hospital’s vision, strategic priorities,…
Added 4 days ago
Power Engineer
EllisDon
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Full-time
Test, calibrate, measure, and adjust control devices and space environmental parameters such as temperature, humidity and air flow throughout the facility including patient isolation rooms
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Registered Nurse- Team Lead- Medical 3C- Temporary Full Time
Sault Area Hospital
Sault Ste. Marie, ON
Full-time
…collaborate with other health care providers in provision of patient care. The RN Team Lead is responsible for making decisions and exercising judgment to ensure the best possible nursing…
Added 5 days ago
Cleanroom Technician (RPhT)
Royal Drugs
Calgary, AB
Contract
Under the supervision of the Cleanroom Supervisor and under the direction of the Pharmacy Manager and Pharmacists, the Cleanroom Technician is responsible for aseptically preparing sterile…
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Administrative Support III
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Calgary, AB · Greater Calgary Metropolitan Area
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Transition Company: Health Shared Services Classification: Administrative Support III Union: AUPE GSS Unit and Program: Patient Registration Primary Location: Foothills Medical Centre…
Added 5 days ago
Access and Discharge Coordinator, CHS
Provincial Health Services Authority
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Full-time
…and oversees bed occupancy and waitlist processes to support patient flow and effective resource use. The role provides expert consultation to referral sources, interdisciplinary teams, and…
Added 5 days ago
Supervisor, Clerical Support - Medicine Services
St. Joseph's Health Care London
London, ON
Full-time
This role will also respond to patient and referring physician inquiries. The role performs staff scheduling and coverage for the program teams ensuring consistent and equitable human…
Added 5 days ago
Senior Clerk, Medical Imaging - Burnaby Hospital
Fraser Health
Burnaby, BC
Full-time
…area. Monitors expenditures and makes recommendations to the supervisor regarding budget for designated area, as applicable and performs patient registration, appointment scheduling and…
Added 6 days ago
Registered Practical Nurse
Region of Waterloo
Kitchener, ON
$34.49 to $36.9 CAD / hour
Part-time
…their own replacement and must receive approval from their…
Added 6 days ago
Registered Practical Nurse; Primary Care
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Full-time
Perform necessary clinical functions to facilitate delivery of comprehensive primary care and patient flow (e.g., assist providers with prescription ordering; clean equipment).
Added 16 days ago
Shipper / Receiver
Trudell Medical Group
London, ON
…hard‑working Shipper/Receiver to support the smooth and accurate flow of medical devices in and out of our distribution facility. In this role, you’ll be part of a collaborative team that…
Added 9 days ago
Assembler - General
Savaria Corporation
Magog, QC
$20 to $22 CAD / hour
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds,…
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Program Support Assistant, Crosstown Clinic
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Temporary
Provide administrative support to the team: Support the Patient Care Manager and designated staff with scheduling, meetings, timekeeping, payroll and other administrative processes, while…
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Assembler - General
Savaria Patient Care
Magog, QC
$20 to $22 CAD / hour
Full-time
Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds,…
Added 9 days ago
Clinical Assistant
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Full-time
…innovative, state‑of‑the‑art technology. We’re proud of our strong patient experience, reflected in our 4.7/5 Google rating. Join us and continue growing your skills and career with WELL…
Added 10 days ago
Anaesthesia Assistant, Royal Columbian Hospital
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Added 10 days ago
Coordinator | Central Functions | Pharmacy
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BC · British Columbia, Canada
Full-time
…Safety Initiatives, such as Violence Risk Assessments and Safe Patient Handling, among other site/program wide initiatives. The Coordinator is responsible for retrieval, analysis, and…
Added 11 days ago
Supervisor Supply Chain and Logistics
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Full-time
At ARxIUM, we are passionate about improving patient care through technology and innovation. We foster a collaborative, supportive environment where employees are empowered to make a…
Added 24 days ago
TeleNurse
Sanya’k̓ula
Langley (District), BC · City of Langley, BC
Full-time
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone…
Added 12 days ago
TeleNurse
Sanya’k̓ula
Langley (District), BC · City of Langley, BC
Full-time
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone…
Added 12 days ago
TeleNurse
Provincial Health Services Authority
Langley (District), BC · City of Langley, BC
Part-time
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone…

Sanya’k̓ula

TeleNurse

Langley (District), BC, Canada
City of Langley, BC, Canada

Job type: Full-time
Apply by: Oct 3, 2026
Posting language: English
Posted: Sep 3, 2026

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Original job description

Langley, Canada

Regular,Full-Time

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Program

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Category

Nursing/Licensed Practical Nurse

Requisition number

204255E

Date posted

09/15/2026

Job Summary

In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Team Manager, the telenurse is responsible for providing safe, competent and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse competently applies the nursing process of assessment, planning, implementing, evaluating and documenting care to contact centre clients. Using a variety of specialized communications and information technologies, telenursing activities focus upon enhancing clients’ ability to improve their health and make sound health care decisions.

Duties/Accountabilities

Responds to or initiates telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
Recommends additional resources, acquisitions and activities to enhance the telehealth nursing practice and client care.
Receives, documents and forwards compliments and complaints from callers or others to support quality improvement/risk management activities, service and program evaluation; contributes to incident investigation as requested.
Maintains current clinical knowledge in prevention & wellness promotion, health risk assessment, self-care management, and chronic disease management and consumer health education and any other programs or resources that support caller’s needs for triage, health education and referral.
Competently applies knowledge; promotes an integrated self-care health program and practices shared decision-making with callers.
Collaborates with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists and other services.
Monitors call flow and contributes to achieving service targets and maintaining standards of care. Contributes to the service evaluation by collecting designated statistics; makes recommendations for changes or enhancement to technology, navigation or resource acquisitions.
Communicates operational or resource changes as necessary and escalates operational or technical issues using appropriate reporting and communication mechanisms.
Contributes to quality improvement and risk management programs according to policy and other directives, including incident investigations and follow-up, service and care evaluation.
Adheres to HLBC policy in particular those related to privacy, confidentiality, security, informed consent and program copyright. Informs supervisor or manager when a break in practice has occurred.
Assumes primary responsibility for maintaining competence, fitness to practice and acquiring evidence-based knowledge and skills for professional nursing practice. Participates in continuing education regarding changes in clinical practice, legislation and regulations, and advances in information/technology.
Contributes to committee work, case conferences or other meetings as required.
Performs other related duties as assigned.

Qualifications

Education, Training and Experience

Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nursing Professionals (BCCNP).
Minimum three (3) years recent related experience in acute care, community health, public health or continuing care.

Skills And Abilities

Ability to work in a fast paced, multi-faceted contact centre environment.
Ability to communicate efficiently and effectively both verbally and in writing.
Demonstrated listening skills.
Ability to keyboard a minimum of 30 wpm.
Demonstrated computer skills and experience with relevant software such as MS Word and contact centre applications.
Ability to operate related equipment.
Ability to teach.
Ability to work as a member of a team.
Ability to work in a highly monitored work environment
Demonstrated analytical and problem-solving skills.
Ability to prioritize and organize work.
Physical ability to perform the duties of the position.

Competencies

Service Orientation
Results Focused
Problem Solving and Judgment

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Internal job portal

Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

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PHSA’s values and Coast Salish Teachings

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Learn more about PHSA’s values and teachings

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Job Categories

Call Taker / DispatcherClerical/Secretarial Administrative/Administrative Resource TeamCommunicationsCommunity Health ServicesData AnalyticsDentalDentistryFinance / PayrollHealth Information ManagementHuman Resources/ OH&S / EducationIndigenous HealthInformation TechnologyLab PathologyLegal, Privacy, and RiskManagementMedical ImagingMedical LeadershipMedical Staff - OtherMental HealthMental Health Support ServicesMolecular Imaging and TherapyNew Grad NurseNursing/Licensed Practical NurseNutritionOperations & Strategy ManagementParamedicPatient Care Support ServicesPharmacyPhysiciansProject ManagementPsychiatryPsychologyQuality and SafetyRadiation TherapyResearchRespiratory TherapyRespiratory Therapy Social WorkSonographySupply Chain/Purchasing/LogisticsSupport ServicesTherapy ServicesTrades

Call Taker / Dispatcher

Clerical/Secretarial Administrative/Administrative Resource Team

Communications

Community Health Services

Data Analytics

Dental

Dentistry

Finance / Payroll

Health Information Management

Human Resources/ OH&S / Education

Indigenous Health

Information Technology

Lab Pathology

Legal, Privacy, and Risk

Management

Medical Imaging

Medical Leadership

Medical Staff - Other

Mental Health

Mental Health Support Services

Molecular Imaging and Therapy

New Grad Nurse

Nursing/Licensed Practical Nurse

Nutrition

Operations & Strategy Management

Paramedic

Patient Care Support Services

Pharmacy

Physicians

Project Management

Psychiatry

Psychology

Quality and Safety

Radiation Therapy

Research

Respiratory Therapy

Respiratory Therapy

Social Work

Sonography

Supply Chain/Purchasing/Logistics

Support Services

Therapy Services

Trades

Select the job categories you want to be notified for. You can optionally select one or more locations as well to limit the alerts you receive to jobs in those locations.

Locations

AbbotsfordBurnabyCampbell RiverChilliwackCoquitlamCourtenayCranbrookDawson CreekDuncanFernieFort St. JohnHopeKamloopsKelownaLadnerLangleyMaple RidgeMissionNanaimoNelsonNew WestminsterNorth VancouverNorthern BcOliverParksvillePembertonPentictonPort CoquitlalmPort CoquitlamPort MoodyPowell RiverPrince GeorgeRichmondSaanichtonSalmon ArmSecheltSquamishSurreyVancouverVernonVictoriaWhistlerWhite Rock

Abbotsford

Burnaby

Campbell River

Chilliwack

Coquitlam

Courtenay

Cranbrook

Dawson Creek

Duncan

Fernie

Fort St. John

Hope

Kamloops

Kelowna

Ladner

Langley

Maple Ridge

Mission

Nanaimo

Nelson

New Westminster

Northern Bc

North Vancouver

Oliver

Parksville

Pemberton

Penticton

Port Coquitlalm

Port Coquitlam

Port Moody

Powell River

Prince George

Richmond

Saanichton

Salmon Arm

Sechelt

Squamish

Surrey

Vancouver

Vernon

Victoria

Whistler

White Rock

Your personal information is collected, used, and disclosed only for the purposes of delivering updates to you about career opportunities. Provincial Health Services Authority collects your information as authorized under section 26 (c) of the British Columbia Freedom of Information and Protection of Privacy Act (FIPPA). By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from PHSA. You may unsubscribe at any time.

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Current employees must apply through the internal job portal (link is external) .

If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca (link sends email) with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

PHSA embodies values that reflect a commitment to excellence. PHSA’s values are: Compassion, Respect, Equity, Courage, Innovation. In addition, PHSA accepted six Coast Salish Teachings from Coast Salish Knowledge Keeper Shane Pointe, Siem Te’ta-in.

Apply About employer

More about this job

Responsibilities

The TeleNurse provides safe and ethical telehealth nursing services, focusing on patient assessment, planning, and health education via telephone. They are responsible for triage, making appropriate referrals, and documenting care in accordance with clinical guidelines.

Requirements

Candidates must be a Registered Nurse (RN) with current registration with the British Columbia College of Nursing Professionals. A minimum of three years of recent experience in acute, community, public, or continuing care is required.

Skills

Telehealth Nursing
Patient Assessment
Triage
Therapeutic Communication
Customer Service
Clinical Documentation
Health Education
Problem Solving
Keyboarding
MS Word
Case Management
Risk Management

Visa sponsorship

Not detected in the job text

Keywords

Telehealth
Nursing
RN
BCCNP
Triage
Acute Care
Community Health
Public Health
Continuing Care
Patient Safety
Health Risk Assessment
Chronic Disease Management
Clinical Guidelines
Case Conferences
Risk Management
Healthcare

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