Health Care Services Facilitator
Permanent Appointment
Regina or Saskatoon Office
Job Summary:
Identify and resolve problems that develop during treatment or return-to-work programs.
Duties & Responsibilities:
Consults with Claims Entitlement Specialist and/or Case Manager, health care professionals, treatment centres, employers or workers, where problems develop with treatment or return to work programs. Identifies problem and resolves.
Identifies need for clarification on issues of extent of WCB responsibility and consults with Claims Entitlement Specialist and/or Case Manager to provide clear instructions to treatment centre and all parties involved.
In conjunction with Medical Health (Psychologist/ Physiotherapist), works to resolve difficulties arising in return to work programs by contacting employer, worker, Health Care Professional and treatment centre. May involve education, explanation, mediation and confrontation. May involve work site visitations.
Resolves conflicts in medical opinion between Primary Care Providers and treatment centre. May involve discussion with Primary Care Providers, return to the treatment centre or referral to an assessment team.
Meets with Health Care professionals and treatment centres throughout Saskatchewan to review treatment programs and identify and resolve concerns.
Participates in departmental meetings to provide input to developing and monitoring programs and developing procedures and documentation.
Educates Health Care professionals and treatment centres as to Workers’ Compensation Board requirements on procedures, reporting, etc.
- Serves as a resource for Claims Entitlement Specialist and/or Case Manager, Health Care professionals and treatment centers.
Qualifications:
Over one (1) year successful experience demonstrating the ability to do the following:
Clinical knowledge as it applies to Functional Rehabilitation and Return to Work Programs.
Demonstrated case management skills, including problem identification and problem solving, and good medical interpretation skills.
Oral and written communication.
Mediation skills.
Conducting interviews.
Critical analysis skills.
Resolving conflicts on the basis of legislation, policy and department processes.
Organizing work schedules, prioritizing multiple work tasks and completing work within established time frames.
User knowledge of computer business applications such as Microsoft Office (Work, Excel and Outlook).
Willingness and ability to travel within the province and to work independently away from the office.
This position is a field position. As such, it is necessary for an individual to have a valid class 5 driver’s license to occupy the position.
Application Deadline: October 6, 2026
Applications:
It is the responsibility of the applicant to ensure that the application is received through the online application system prior to close. Each application must include a cover letter explaining how each qualification is met and an updated resume.
The Saskatchewan Workers' Compensation Board is committed to achieving a representative workforce. Members of designated groups (women, aboriginal people, people with disabilities and visible minorities) are encouraged to apply.
Workers’ compensation insurance is a provincial responsibility. Each Canadian province and territory has its own workers’ compensation legislation.
The Saskatchewan Workers’ Compensation Board (WCB) operates like an insurance company. We provide guaranteed benefits and programs to injured workers in industries covered by The Workers’ Compensation Act, 2013 and we protect registered employers from lawsuits when a workplace injury happens.
The Saskatchewan WCB was established in 1911 because of a historic compromise between Saskatchewan workers and employers. Under that compromise, workers injured on the job in covered industries do not have to pay for the benefits they receive or sue their employers to get them. Costs are paid entirely by Saskatchewan employers in covered industries. This is referred to as a no-fault insurance system, also referred to as the compensation system.
The WCB’s vision is to eliminate injuries and restore abilities. This is the fundamental driver of all that we do on behalf of our customers – the workers and employers of the province. The WCB is governed by The Workers’ Compensation Act, 2013.
Health-care services assists care providers and injured workers by facilitating access to medical assessments, treatments, diagnostic tests and specialist appointments. Health-care services also provides support for both care providers and WCB staff to resolve concerns that develop during treatment and return-to-work programs.
