About the Company
Our client is a global technology company providing advanced machinery and solutions to
the printing, packaging, converting, and retail industries. With a strong focus on technology,
engineering expertise, and customer service, the company helps businesses improve
productivity, operational efficiency, and competitiveness.
The company has a growing presence across North America and is expanding its local
technical and service capabilities to better support its established and growing customer
base in the region.
About the Role
We are looking for a hands-on Service Technician - Inkjet Manufacturing to support the
installation, commissioning, troubleshooting, repair, and maintenance of industrial inkjet and
printing equipment at customer sites.
The role requires strong electrical/electronics and industrial automation skills, independent
problem-solving abilities, and excellent customer communication.
Key Responsibilities
- Install, commission, troubleshoot, repair, and maintain industrial inkjet and printing
equipment.
- Diagnose electrical, electronic, mechanical, and automation-related faults and
minimize equipment downtime.
- Troubleshoot PLCs, servo drives, motors, sensors, and other industrial automation
components.
- Read and interpret electrical/electronic schematics, technical drawings, and service
documentation.
- Repair and rebuild cables, connectors, and wiring, including soldering and basic
electronic repairs.
- Install, configure, and troubleshoot equipment software, applications, and
Windows-based systems.
- Perform preventive maintenance and identify equipment and spare-parts
requirements.
- Provide customer training on equipment operation and basic maintenance when
required.
- Prepare service reports, maintenance records, and other technical documentation.
- Coordinate with internal technical teams and maintain professional communication
with customers.
- Follow all applicable safety procedures and requirements.
- Provide timely communication and documentation following service and preventive
maintenance calls.
- Travel extensively across the U.S. and Canada.
Requirements
- Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related
field, or equivalent technical qualification.
- 4–5 years of customer-facing field-service experience supporting complex industrial
equipment.
- Strong hands-on electrical and electronics troubleshooting experience.
- Working knowledge of industrial automation, PLCs, servo systems, motors, and
sensors.
- PLC programming experience.
- Experience with servo motion control and advanced industrial automation.
- Experience with industrial inkjet or printing equipment is preferred.
- Ability to work independently in a field-service environment.
- Strong analytical, troubleshooting, communication, and customer-service skills.
- Proficiency with Microsoft Windows and Office, including software installation and
configuration.
- Willingness and ability to travel extensively across the U.S. and Canada.
Location
Greater Toronto, Canada / New Jersey, USA
