WORKING MANAGER
Flameo - Miramichi
www.itsflameo.com
POSITION SUMMARY
The Working Manager is responsible for the day-to-day operation of the Flameo restaurant while actively working alongside the team. This is a hands-on leadership position that combines operational responsibilities, team management, customer service, food quality, and administrative duties.
The Working Manager leads by example and ensures that every shift reflects Flameo's standards for quality, speed, cleanliness, hospitality, and consistency.
The ideal candidate is organized, dependable, comfortable making decisions, and able to create a positive and productive work environment while keeping the restaurant running efficiently.
KEY RESPONSIBILITIES
Operations & Service
· Actively participate in daily restaurant operations and work alongside the team during service.
· Ensure smooth, efficient operations during opening, peak periods, shift changes, and closing.
· Maintain Flameo standards for food quality, presentation, portioning, preparation, and service.
· Ensure orders are prepared accurately and within expected service times.
· Monitor restaurant cleanliness, organization, and overall appearance throughout the day.
· Ensure equipment is used correctly and report maintenance issues promptly.
· Monitor dine-in, takeout, online and delivery orders to ensure a consistent customer experience across all channels.
· Resolve operational issues quickly and appropriately.
Team Leadership
· Lead by example and maintain a visible presence on the floor.
· Supervise, coach, support, and motivate team members during their shifts.
· Delegate responsibilities and position employees effectively based on business needs.
· Help create a positive, respectful, accountable, and team-oriented work environment.
· Address performance or behavioural concerns promptly and professionally.
· Participate in the onboarding and training of new employees.
· Ensure employees understand and follow Flameo procedures and standards.
· Communicate important information between shifts and with management.
Customer Experience
· Create a welcoming and positive experience for every customer.
· Ensure the team delivers friendly, efficient, and knowledgeable service.
· Respond professionally to customer questions, concerns, and complaints.
· Take ownership of service recovery when an issue occurs.
· Monitor customer feedback and identify recurring opportunities for improvement.
· Ensure the restaurant consistently represents the Flameo brand and values.
Food Quality & Safety
· Ensure all food is prepared according to Flameo recipes, procedures, portion standards, and presentation guidelines.
· Monitor product freshness, holding times, temperatures, and food rotation.
· Ensure proper food handling and sanitation procedures are followed.
· Maintain high standards of cleanliness throughout the kitchen, service area, dining room, storage areas, and washrooms.
· Ensure employees follow all applicable food safety, workplace safety, and health regulations.
· Identify and correct food quality or food safety issues immediately.
Inventory & Cost Control
· Assist with inventory counts and inventory management.
· Monitor product levels and communicate ordering needs.
· Help minimize food waste, over-portioning, and unnecessary product loss.
· Ensure proper receiving, storage, rotation, and organization of products.
· Monitor portion control and adherence to recipes.
· Identify unusual waste, shortages, or operational issues and report them to management.
· Support initiatives related to food cost and labour efficiency.
Scheduling & Labour
· Assist with employee scheduling based on projected business needs.
· Monitor staffing levels and adjust deployment throughout the shift when required.
· Help manage employee availability, shift changes, call-ins, and replacements.
· Monitor labour hours while ensuring appropriate staffing for service.
· Participate in hiring and employee development when required.
Cash & Administrative Responsibilities
· Complete opening and closing procedures accurately.
· Verify cash, deposits, refunds, discounts, and other transactions when required.
· Complete daily operational checklists and require
