Hi! :)
Thank you for your interest in our Account Manager role here at Scale My Meal Prep.
Take a minute to read through this, it'll help you know if this role is the right fit before you apply.
Scale My Meal Prep is a digital marketing agency in the meal prep niche. We offer a done for you service to restaurant owners, private chefs, and people who simply love to cook.
We have turned their passion for cooking into a revenue generating meal prep machine. What this means is we handle all of the marketing, website functions, and paid media that drives customers to our clients meal prep brand.
With us, our clients are able to start a meal prep brand from the ground up, or add meal prep onto their already established business for additional reach and revenue.
We like to say "we do everything but the cooking" because we truly do.
Our account managers are the backbone of our clients' success. We currently have 5 AMs, and each is a rockstar in their own way. This is a demanding, client-facing role: our AMs manage large portfolios with anywhere from 20-60 clients, fully owning and optimizing client Meta accounts alongside daily client calls and internal meetings.
We're looking for people who are personable, sharp under pressure, and genuinely organized, the kind of person clients trust the moment they get on a call.
This is a growth role. You'll be mentored directly by our Head of Operations, and as you develop, you'll take on a larger portfolio and more ownership over time.
We're big on promoting internally and growing together as a team and company. This isn't a short-term stop, we're looking for someone who wants to build a career here and grow with us over the long term.
What You'll Own
- Meta Ads - You'll be setting up, monitoring, and optimizing live ad campaigns for individual client accounts.
- Client communication - You'll be serving as the daily point of contact for a portfolio of accounts, handling requests, questions, and updates.
- Email/SMS marketing - You'll be building and executing campaigns in Klaviyo or a similar platform
- E-commerce platform management - You'll be updating products, collections, pages, storefront content, and promotions on Shopify (training provided if you're coming from another platform).
- Supporting work - Landing page tweaks, marketing copy, coordinating with designers on creative deliverables
Must Haves
- META - 1-3 years of hands-on experience owning and optimizing live client campaigns
- Strong analytical skills - comfortable reading performance data (CTR, CPA, ROAS) and making decisions from it
- Client Facing Skills
- Client Success
- Tech Savvy. Experience in development or anything related to Shopify, WordPress, Wix, WooCommerce. Ability to learn Shopify confidently within 1-2 weeks is ideal if you lack Shopify experience.
- Experience in a client facing role
Nice to Have
- Developer or technical background
- Experience with Shopify, WordPress, Wix, or WooCommerce
- Copywriting
What Success Looks Like in 90 Days
- Comfortability managing your assigned client portfolio with minimal oversight
- Making e-commerce platform updates independently and correctly
- Actively monitoring and adjusting live Meta Ads campaigns
- Clients feel heard, and requests get resolved quickly
- Leading client on-boarding calls
Location
Unit 200 - 1290 Central Parkway West, Mississauga, Ontario, Canada
In-office, Monday–Friday 9:00 AM - 5:00 PM (this is not a remote or hybrid role)
Compensation
$50,000 - $65,000 salary
Our account managers are eligible for periodic bonuses tied to client retention, client up-selling, campaign performance, and positive client feedback.
Salary is based on experience.
Interview Process If Selected
- Phase One - Interview with Taylor (Head of HR and Talent Acquisition)
- Phase Two - Technical Interview with Archi (Head of Operations)
- Phase Three - Final Interview with Saad (Founder)
