To stay up to date with opportunities, apply directly with us at: Careers (once on the link, apply to the Client Experience Specialist role).
The role is listed as "Salesperson" on LinkedIn, but at Score, we like to be a little more creative; this is a Client Experience Specialist in our world!
Score Promotions is a leading North American promotional products distributor helping brands stand out through creative merchandise, strategic thinking and exceptional service. We partner closely with our clients to bring their brands to life, combining fresh ideas, strong product knowledge and a solutions-focused approach that delivers real impact.
We’re proud to be Great Place to Work Certified and recognized as one of PPAI’s Top 100 Distributors in North America. We’re growing, we move fast, and we’re looking for driven people who want to build relationships, create opportunities and make things happen.
As a Client Experience Specialist, you’ll take ownership of client relationships, uncover new sales opportunities and turn ideas into creative promotional solutions. You’ll be responsible for growing accounts, building trust and delivering the kind of service that keeps clients coming back.
Your key responsibilities include:
Promotional Products Industry knowledge is a definite asset for a successful candidate in this role.
Sales & Client Support
- Support the development and growth of client accounts by promoting products and services to corporate clients of varying sizes.
- Assist in generating leads, prospecting new clients, and supporting sales activities to help achieve business growth targets.
- Build and maintain positive client relationships through responsive communication and ongoing support via in-person, voice, or virtual interactions.
- Handle client inquiries, provide product and service information, and assist in resolving issues in a timely and professional manner.
- Support upselling and cross-selling opportunities within existing client accounts.
Client Management & Relationship Building
- Ensure a high level of client satisfaction by delivering consistent, professional, and solution-focused service.
- Maintain accurate client records, communications, and order details within CRM systems and internal databases.
- Coordinate with internal departments to support client requests, project timelines, and order fulfillment.
- Follow up with clients regarding orders, service updates, and outstanding items as required using in-person, verbal and online methods.
Collaboration & Team Support
- Work collaboratively with Client Experience Executives and internal teams to support account management and project execution.
- Contribute to a positive, team-oriented environment focused on client success and operational excellence.
- Participate in training and professional development opportunities to strengthen sales, product, and client service skills.
Product Knowledge & Market Awareness
- Maintain a strong understanding of company products, services, branding solutions, and customization capabilities.
- Stay informed on industry trends, competitor activity, and market developments relevant to client needs.
- Share client feedback and market insights with leadership to support continuous improvement initiatives.
Reporting Structure
- Work independently or collaboratively as part of the Client Experience team while reporting to the Client Experience Manager or Client Experience Executive.
- Maintain a clean and clear workstation
- Other duties as required
Requirements
- Experience in the Promotional Products Industry is an asset.
- Proven experience in a sales role.
- Strong communication skills in English
- Excellent phone etiquette and interpersonal skills for effective client engagement.
- Ability to perform data entry tasks accurately and efficiently.
- Familiarity with sales processes.
- Strong analytical skills.
- Strong organizational & time management skills
- A proactive attitude with the ability to work independently as well as part of a team.
If you're a people person who thrives on building connections and finding creative solutions, this role could be a perfect fit for you!
At Score Promotions, we value diversity and are committed to creating an inclusive workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
