At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
As the Operations Service Manager, you will greet customers, assist with tire and wheel sales, and coordinate daily shop workflow. You will also communicate with technicians, process work orders, and oversee emergency service fleet readiness.
Requirements
Candidates should have previous experience in the automotive or transportation industry and possess strong customer service and communication skills. Organizational and multitasking abilities, along with proficiency in relevant software, are also important.
Working hours
40 hours per week
Skills
- Customer Service
- Communication Skills
- Organizational Skills
- Multitasking
- Microsoft Office
- ERP Software
- POS Software
- Shop Management Software
- Teamwork
- Accountability
- Safety
- Continuous Improvement
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Transportation
- Sales
Keywords
- Operations Manager
- Customer Service
- Tire Sales
- Workflow Coordination
- Work Orders
- Invoices
- Emergency Road Service
- Preventative Maintenance
- Inventory Control
- Teamwork
- Safety
- Continuous Improvement
- Automotive Industry
- Transportation Industry
- Microsoft Office
- ERP
- POS
- Shop Management Software
Original job description
Operations Manager
Location: Scotia Tire & Alignment Services
Job Type: Full-Time
Join Our Team
Scotia Tire & Alignment Services is looking for an organized, customer-focused, and results-driven Front Desk Service Manager to join our growing team. This is a key leadership role that serves as the hub between our customers, service technicians, dispatch team, and management.
If you thrive in a fast-paced environment, enjoy delivering exceptional customer service, and take pride in keeping operations running smoothly, we'd like to hear from you.
What You'll Do
As our Operations Service Manager, you will:
• Greet customers and provide professional, friendly service in person and over the phone.
• Assist customers with tire and wheel sales, service recommendations, quotes, and appointment scheduling.
• Coordinate daily shop workflow to maximize efficiency and ensure quality service.
• Communicate with technicians throughout the day to monitor job progress and ensure timely completion.
• Process work orders, invoices, and customer payments accurately.
• Support dispatch operations by helping coordinate Emergency Road Service (ERS) calls and ensuring prompt response times.
• Review technician completion reports to ensure all work is accurately documented with required notes and photos.
• Oversee the readiness of our emergency service fleet by coordinating preventative maintenance, vehicle inspections, and inventory of tools and supplies.
• Maintain accurate records and support inventory control and administrative functions.
• Promote a culture of teamwork, accountability, safety, and continuous improvement.
What We're Looking For
• Previous experience in the automotive, commercial tire, fleet service, or transportation industry is preferred.
• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Experience using Microsoft Office and ERP, POS, or shop management software.
• Ability to prioritize competing demands while maintaining accuracy and professionalism.
• A positive attitude, strong work ethic, and commitment to delivering outstanding customer service.
• Valid driver's license is considered an asset.
Why Join Scotia Tire & Alignment Services?
At Scotia Tire, we believe our people are our greatest asset. We offer a collaborative, team-oriented environment where employees are empowered to make decisions, contribute ideas, and grow their careers. You'll work alongside experienced professionals in a company that values accountability, integrity, continuous improvement, and exceptional customer service.
If you're ready to be part of a dynamic organization where every day brings new challenges and opportunities, we encourage you to apply.
Join Scotia Tire & Alignment Services and help keep our customers moving.
