Work place: 1808 Sherbrooke St W, Montreal, Quebec H3H 1E5
Statuts: Full time
Salary : depends on experience
Working in an environment inspired by Japanese philosophy speaks to you? Are you minimalist, organized, and of a refined character? Hotel SENS is made for you. Located on Sherbrooke Street, the largest street in the city, this hotel offers you the opportunity to develop as a professional in the hotel industry. In addition to working for the SENS hotel, you will also work for the Château Versailles. Located opposite the SENS hotel, this hotel is part of Montreal's heritage, and its historic charm is still present through the fireplaces and French moldings. A position awaits you there to allow you to surpass yourself in the hospitality industry.
Reporting directly to the Director of Sales and Marketing, the Sales and Events Coordinator will work closely with the Sales Managers and play a key role in providing administrative and operational support to the department, coordinating group bookings, and assisting with event planning and execution.
The ideal candidate is highly organized, detail-oriented, versatile, and committed to delivering exceptional customer service. Previous experience in hospitality, sales, group coordination, or event management is considered a strong asset.
Key Responsibilities
Administrative Support and Sales Coordination
- Respond to incoming calls and inquiries related to sales, group bookings, and events.
- Handle client requests efficiently and ensure timely follow-up on all inquiries.
- Provide day-to-day administrative and operational support to the Sales Managers and the Director of Sales and Marketing.
- Facilitate effective communication and coordination between hotel departments, including Sales, Reservations, Front Desk, Food and Beverage, and Operations.
- Maintain accurate and up-to-date client records, databases, and departmental documentation.
- Prepare prospecting lists and conduct research to identify potential clients and support business development initiatives.
- Conduct hotel site inspections with prospective clients in the absence of the Sales Managers.
Group and Event Management and Coordination
- Oversee the administrative and operational coordination of group bookings and events, from confirmation through departure.
- Enter and update information in Opera Cloud, including corporate rates, group reservations, room blocks, and rooming lists.
- Create booking links for corporate accounts and group reservations using TravelClick or SynXis, as required.
- Coordinate group bookings, with or without events or catering services, in collaboration with the relevant hotel departments.
- Maintain regular communication with group organizers before, during, and after their stay to ensure a seamless experience.
- Monitor deposits, payments, and group billing arrangements.
- Prepare and distribute group resumes and operational documents to the appropriate departments.
- Prepare and distribute event and banquet documentation, as needed.
- Ensure that all relevant group and event details are communicated accurately and promptly to operational teams.
- Serve as a primary operational point of contact for groups and contribute to the smooth execution of their stay.
- Follow up on group billing and issue invoices after departure, when required.
Operational Support and Administrative Management
- Enter and submit invoices through Tipalti for approval and payment, ensuring appropriate follow-up.
- Prepare and manage staff schedules for the breakfast service at Château Versailles.
- Coordinate the ordering of food, supplies, and equipment required for the breakfast service at Château Versailles.
- Monitor inventory levels, anticipate operational needs, and ensure adequate supplies are available to support daily service.
- Perform any other related duties to support the efficient operation of the Sales Department.
Required Qualifications
- Excellent verbal and written communication skills in both French and English.
- Strong organizational skills, attention to detail, and a high level of accuracy.
- Ability to manage multiple tasks and priorities simultaneously while meeting deadlines.
- Ability to thrive in a fast-paced, dynamic environment while maintaining high service standards.
- Strong problem-solving abilities, sound judgment, initiative, and the ability to work independently.
- Excellent proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
- Professional, positive, and customer-focused attitude.
- Strong interpersonal and teamwork skills, with the ability to collaborate effectively across departments.
- Previous experience in hospitality, sales, group coordination, or event management is strongly preferred.
- Familiarity with hotel property management systems, particularly Opera Cloud, is considered an asset.
- Knowledge of TravelClick, SynXis, or Tipalti is an asset.
- Fluency in both French and English is required, as the position involves regular communication with local, Canadian, and international clients.
Who are we?
Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team?
Apart from competitive salaries, we offer benefits such as group insurance that includes life insurance, disability insurance, medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.
We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We admire our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities. Whether in the hotel or real estate sector, there is a place for you.
