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Added 2 months ago
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Customer Service Agent 2- PT- Hawkesbury Bilingual
Serco
Hawkesbury, ON
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 2 months ago
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Customer Service Agent 2 - Brampton - Full Time - Perm - Bilingual
Serco
Brampton, ON
- Full-time
Must hold a valid Ontario Class G driver’s licence
Added 2 months ago
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Customer Service Agent 2- FT- Bilingual- Brampton
Serco
Brampton, ON
- Full-time
Must hold a valid Ontario Class G driver’s licence
Added 2 months ago
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Fire Fighter- Full-Time-Term-Goose Bay 1
Serco
Happy Valley-Goose Bay, NL
- Full-time
Added 2 months ago
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Driver Examiner 2 - Ottawa Walkley Part Time - Perm - Non Bilingual
Serco
Ottawa, ON
- Part-time
Must hold a valid Ontario Class G driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 2 months ago
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Driver Examiner 2 Ottawa Walkley -Part-time-Bilingual
Serco
Ottawa, ON
- Part-time
Must hold a valid Ontario Class G driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 3 months ago
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Driver Examiner I- Part-Time-Perm-Dryden
Serco
Dryden, ON
- Part-time
Must hold a valid Ontario Class ABZ driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 3 months ago
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Driver Examiner 1-Ottawa Walkley- Full time-Permanent- Bilingual-Eng/French with valid Class GM
Serco
Kingston, ON
- Full-time
Must hold a valid Ontario Class GM driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 3 months ago
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Deputy Supervisor- FT- Perm- Windsor
Serco
Windsor, ON
- Full-time
To Be Successful In This Role, You Must Have
Added 4 months ago
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Center Supervisor- FT-Perm-Brampton
Serco
Brampton, ON
- Full-time
To be successful in this role, you must have:
Added 3 months ago
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Peer Mentor 1- Part-Time-Calgary
Serco
Edmonton, Alberta
- Part-time
Added 3 months ago
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Driver Examiner 4 - Full Time - Bilingual - Brampton
Serco
Brampton, Ontario
- Full-time
Must hold a valid Ontario Class ABZ driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 4 months ago
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Customer Service Agent 2 - Downsview- Part Time - Perm- Bilingual
Serco
North York, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 4 months ago
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Customer Service Agent 2-PT-Term-Stratford
Serco
Stratford, Ontario
- Temporary
Must hold a valid Ontario Class G driver’s licence
Added 4 months ago
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Driver Examiner 4- Full-Time Term- Sault Ste. Marie
Serco
Sault Ste. Marie, Ontario
- Full-time
Must hold a valid Ontario Class ABZ driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 4 months ago
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Driver Examiner 1-Part-time- Kenora
Serco
Kenora, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 4 months ago
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Customer Service Agent 2 -Kingston - Full time- Bilingual
Serco
Kingston, Ontario
- Full-time
Must hold a valid Ontario Class G driver’s licence
Added 5 months ago
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Customer Service Agent 2-PT-Owen Sound
Serco
Owen Sound, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 4 months ago
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Driver Examiner 1 - Part Time - Downsview
Serco
North York, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 4 months ago
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Driver Examiner 4- Full-Time-Term-Huntsville
Serco
Huntsville, Ontario
- Full-time
Must hold a valid Ontario Class ABZ driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 4 months ago
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Customer Service Agent 2- Part-Time- Perm-Kitchener
Serco
Kitchener, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 4 months ago
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Driver Examiner 1-Full-Time-Perm-Bilingual-St. Catharines
Serco
St. Catharines, Ontario
- Full-time
Must hold a valid Ontario Class G driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 5 months ago
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Customer Service Agent 2-PT-Perm-Bilingual-St.Catharines
Serco
St. Catharines, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence
Added 5 months ago
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Driver Examiner 2 Ottawa Walkley -Part-time-Bilingual
Serco
Ottawa, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence · Must have at least four years driving experience, verified based on “date first licenced” indicated on the Ontario driver’s licence
Added 5 months ago
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Customer Service Agent 2-PT-Bilingual-Windsor
Serco
Windsor, Ontario
- Part-time
Must hold a valid Ontario Class G driver’s licence

Serco

Customer Service Agent 2-PT-Bilingual-Windsor

Windsor, ON, Canada

Part-time

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Job details

Job type: Part-time
Posting language: English
Posted: Jun 2, 2026

Original job description

Summary/Purpose

Position Description & Qualifications

Evaluates an applicant’s eligibility to apply for an Ontario Driver’s Licence.
Assesses applicants’ identity documents for validity.
Provides information and assistance related to Driver Examination services.
To ensure the fair and proper issuance of an Ontario Driver’s Licence.

Key Responsibilities

Provides excellent customer service during the delivery all Driver Examination Services.
Providing information and assistance to applicants for all classes of licences.
Reviewing applicant information to determine eligibility for a variety of classes of licences.
Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
Scheduling and dispatching road tests and issuing temporary licences.
Collecting fees for a variety of transactions.
Investigating problems or errors on the driver record and initiating corrections.
Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
Adheres to all Ministry and operational confidentiality requirements.
Other related duties relevant to this position as may be required.

Health And Safety

Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
Takes every precaution to contribute to a safe and healthy workplace.
Demonstrates correct use of equipment, materials and protective devices required by law.
Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
Takes the initiative to report unsafe conditions.
Complies with Part III, Section 27 of the OHSA (Duties of Workers).

Other/Projects

Comply with Serco Canada Inc. policies and procedures.
Performs other tasks as assigned by management, including but not limited to special projects.
Must participate in obtaining any required security measures, as deemed by Serco.
Must participate in Initial and maintenance training for Customer Service Agent.

Job Requirements

EDUCATION /CERTIFICATIONS:

Successful completion of the Customer Service Agent training program
GED or high school diploma as a minimum
Must hold a valid Ontario Class G driver’s licence.

KNOWLEDGE And EXPERENCE

Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Intermediate level computer skills required
Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

(Interpersonal Communication, Financial, Managerial, Problem solving):

Excellent customer service skills, ability to deal with difficult and highly complex situations.
Ability to multi-task.
Ability to process and manage sensitive personal information.
Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
Strong judgement and decision-making skills.

Knowledge and understanding of driving and assessment Driving test policies and standards, requirements of the driving test.

Assessment skills - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.

Quality of service - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.

Fostering Change - The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.

Thoroughness - The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.

Decisiveness - The ability to make difficult decisions in a timely manner.

Stress Management - The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

Personal credibility - To be responsible, reliable, and trustworthy.

Mental And Physical Effort

Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
Physical: Activities are low intensity, less than 2 hrs/day

Working Conditions

Little exposure to disagreeable elements
Minor risk of injury, harm, or illness

Company Overview

Serco Canada Inc. strives to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves the Canadian Federal and Provincial governments and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance - so you can thrive both professionally and personally. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple provinces, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.

Serco complies with all applicable federal, provincial, and local leave laws This is a Canada-based role and this position is for an existing vacancy, unless stated otherwise in the job description. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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More about this job

Responsibilities

The Customer Service Agent evaluates applicants' eligibility for an Ontario Driver's Licence and provides information related to Driver Examination services. They ensure excellent customer service during the delivery of all Driver Examination Services.

Requirements

Candidates must have a GED or high school diploma and a valid Ontario Class G driver's licence. Two years of experience in customer service and knowledge of the Highway Traffic Act and related regulations are also required.

Skills

Customer Service
Problem Solving
Judgement
Decision Making
Assessment Skills
Communication
Multi-Tasking
Stress Management

Benefits

Competitive Pay
Performance-Based Incentives
Benefits That Promote Well-Being
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Ontario Driver's Licence
Driver Examination Services
Highway Traffic Act
Vision Screening
Knowledge Testing
Road Tests
Temporary Licences
Occupational Health and Safety
Confidentiality
Assessment Skills
Decision Making
Problem Solving
Multi-Tasking
Communication Skills
Customer Service Agent Training

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