Reporting to the Sales/General Manager, the Sales Representative will be responsible for driving business development initiatives to help support the growth of the Service Master Franchise. The Sales Representative will be required to source and contact prospective clients, follow up on leads, and close deals to secure accounts. Specifically, the incumbent will cold calling prospective customers, deliver sales presentations on service offerings, and attend tradeshows and events to market service offering. This position will have a strong emphasis on client satisfaction and effectively transitioning new clients to the account and/or project managers.
DUTIES & RESPONSIBILITIES
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.
Functional Duties
- Warm & Cold Calling of new and current clients
- Acquire and maintain thorough knowledge of all product and service offerings by developing an in-depth understanding of the application of products, service processes, and respective features and benefits in order to speak to how they best fit the needs of the marketplace
- Prospect opportunities to market ServiceMaster’s service offering within the target market
- Source and contact potential clients, follow-up as needed, stay connected with leads, and actively engage interested clients
- Establish and maintain relationships with potential clients and those in their businesses that have control or influence on the decision making process
- Maintain prospective client database to utilize for ongoing marketing campaigns
- Establish a high standard of performance measures to ensure consistency in delivery
- Understand and interpret client needs by providing exceptional customer service and satisfaction
- Develop annual sales plans for the store/territory in accordance to overall sales strategy established by management
- Track and provide sales status updates to management on a regular basis
- Stay alert to changing business conditions including competitive activities, economic conditions, and market trends
- Attend and participate in production meetings to learn more about established standards of performance and understanding customer's expectations related to ServiceMaster’s ability to perform
- Understand and interpret company policies to customers when required to ensure a high level of professionalism at all times
- Perform other duties as required
General
- Maintain professional conduct and appearance in all client facing activities
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Perform other duties as may be required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Characteristic and Ability Requirements
- Passion for sales and business development
- Strong communication skills both written and verbal
- Ability to engage current and prospective clients
- Highly organized with attention to detail
- Demonstrated sound work ethics
- Proven ability to build and maintain strong working relationships
- Flexible, adaptable and able to work effectively in a variety of settings
- Works well independently and in a team environment
- Demonstrate a continued interest in studying, interpreting, and applying opportunities for self-development - including reading appropriate trade magazines
Educational Requirements
Education Required:College diploma is required. Specialization in Marketing or Business Management is preferred.
Other Education/Certification/Training preferred: n/a
Work Experience Requirements
Work experience required: Minimum of three (2) years of experience in sales with demonstrated ability to exceed sales targets
Job related experience required: Minimum one (1) year of experience in cleaning and/or restoration services is preferred.
Technical Requirements
Equipment: n/a
Software: n/a
Other: n/a
Competencies
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability – treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
- Builds Trust and Respect – treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
- Customer Focus – effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
- Manages Work – manages one’s time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
- Problem Solving – develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
- Quality Standards – sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
- Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
- Teamwork – contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.
Physical Requirements
This position requires low level of physical exertion. Moderate intensity of sensory effort is required.
Working Conditions
There is a low risk of exposure to adverse working conditions.
Time will primarily be spent in an office environment during regular office hours. There may be requirements to work outside of the office on occasion.