Inside Sales & Customer Service Representative
SFS Group Canada is looking for a dependable, detail-oriented Inside Sales & Customer Service Representative to support customers from inquiry through order delivery. This is a hands-on role for someone who communicates clearly, follows through, learns products and systems quickly, and takes pride in getting the details right.
You will be a key point of contact for customers working closely with sales, operations, purchasing and shipping to provide accurate pricing, product availability and delivery information. The right candidate is comfortable balancing customer service, order processing and proactive sales support in a fast-paced environment.
SFS Group Canada is a building-Nvelope fastening specialist and part of the global SFS Group. We develop and supply fastening solutions for roofs, wall, doors and windows, supported by deep technical expertise and long history of innovation in mechanical fastening systems.
Responsibilities
· Respond promptly and professionally to customer inquiries, questions and complaints by phone, email and in person; resolve routine issues and escalate unusual or complex matters appropriately.
· Assess customer needs and recommend appropriate products.
· Prepare accurate quotations and enter sales orders into the system.
· Confirm pricing, product availability, lead times and delivery details, and help expedite customer orders when required.
· Coordinate with internal teams to resolve order, inventory, pricing or delivery issues and keep customers informed.
· Help customers identify economical order quantities and practical shipping options while balancing service, cost and company requirements.
· Source additional or non-standard products when required, following established pricing and margin guidelines.
· Maintain complete and accurate customer, quotation and opportunity information in the CRM system.
· Follow up on quotations and contact existing and prospective customers to strengthen relationships and generate additional business.
· Monitor assigned customer accounts, open orders and outstanding commitments, taking action before issues affect the customer.
· Work toward individual and team sales and service objectives established by the manager.
· Follow all company procedures, safety policies and applicable regulations.
The Ideal Candidate
· High School Diploma or equivalent required; post-secondary education in business, sales or a related field is an asset.
· 3-5 years of experience in inside sales, customer service, order management or a similar customer-facing role; distribution or manufacturing experience is preferred.
· Strong customer-service judgment and professional telephone and email communication skills.
· A friendly, helpful and solutions-focused approach, including the ability to remain composed when handling complaints or competing priorities.
· Demonstrated accuracy in data entry, quotations, pricing and order processing.
· Strong organization and the ability to prioritize multiple requests without losing track of details.
· Initiative, accountability and the ability to work independently while contributing to a collaborative team.
· Strong working knowledge of Microsoft Office, particularly Outlook, Excel and Word.
Benefits
· Comprehensive health and wellness benefits.
· Retirement savings program with up to a 4% employer contribution.
· Paid vacation and sick time, plus a paid day off for your birthday.
· Annual performance bonus and profit-sharing programs.
Location: 40 Innovation Drive, Dundas L9H 7P3 Canada
Standard Hours: 8:30am-4:30pm
Our employees are the driving force behind our successful and dynamically growing company. Join the SFS team and shape the future with us!
SFS Group USA, Inc. is an Equal Opportunity Employer
