Position Summary
The Operations Coordinator supports the successful execution of customer projects by managing order entry, coordinating project activities, and providing administrative support to the Project Manager. This role serves as a key liaison between customers, sales, production, and internal team to ensure orders are processed accurately, and projects are delivered on schedule.
Key Responsibilities
- Review and enter customer orders accurately.
- Verify product specifications, pricing, lead times, and project requirements.
- Coordinate project schedules and monitor progress to ensure timely execution.
- Communicate order status, shipment updates, and project milestones to customers and internal stakeholders.
- Process order revisions, change requests, and project documentation.
- Maintain project files, purchase orders, and customer records.
- Coordinate with production and logistics to support on-time delivery.
- Prepare order acknowledgements, proforma invoices, work orders, and project tracking updates.
- Assist with scheduling meetings, managing correspondence, and general office administration.
- Maintain electronic and hard-copy filing systems and support document control activities.
- Answer phone calls, direct inquiries, and provide administrative support to the team as required.
Qualifications
- 2+ years of experience in post sales operations, project coordination, customer service, or office administration in B2B environment.
- Proficiency with ERP systems and Microsoft Office (Outlook, Excel, Word).
- Strong organizational, communication, and multitasking skills.
- High attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Experience in manufacturing, lighting, or construction environments is an asset.
