Studio Administrator & Client Services Coordinator
SHĀB STUDIO | Montréal, QC
30-40 hours/week | 5 days/week | On-site
ABOUT SHĀB
SHĀB is not just a gym.
We’re a functional training studio built around movement, strength, and longevity.
Our goal is simple: train your body to be better at life.
We believe training shouldn't only be about how you look today. It should be about how you move, feel, perform, and age. We want our members to become stronger, more capable, more mobile, and more confident - not just for the next few months, but for the years ahead.
At SHĀB, you’ll find functional training, strength & conditioning, HYROX, bootcamp, calisthenics, mobility, Reformer Pilates, and more. Different disciplines, one philosophy: build a body that works.
We’re growing, and we’re looking for someone who wants to grow with us.
THE ROLE
We’re looking for a Studio Administrator & Client Services Coordinator who will be an important part of the SHĀB experience.
You’ll be one of the first people our members interact with and a key connection between our clients, coaches, and management team.
This is not a role where you simply sit behind a desk and wait for someone to walk in.
We’re looking for someone who is proactive, organized, people-oriented, and takes ownership. Someone who notices what needs to be done, follows up without being asked, communicates clearly, and genuinely cares about the people who walk through our doors.
A big part of the role will be managing the administrative side of Personal Training, coordinating with our coaches, and making sure our clients receive a seamless experience from their first interaction with SHĀB to their ongoing training.
WHAT YOU'LL DO
CLIENT EXPERIENCE
- Welcome members, clients, and guests and make them feel at home at SHĀB.
- Be a friendly and reliable point of contact for our community.
- Respond to client questions and requests.
- Manage client follow-ups, bookings, scheduling changes, and general inquiries.
- Help create a consistent, organized, and welcoming client experience.
- Notice when something isn't right and take the initiative to fix it.
PERSONAL TRAINING ADMINISTRATION
- Coordinate PT schedules between clients and coaches.
- Manage PT bookings, changes, and follow-ups.
- Communicate with clients regarding their sessions, packages, and scheduling.
- Keep PT information and administrative details organized.
- Follow up with clients and coaches to make sure nothing falls through the cracks.
- Support the overall PT experience from booking to ongoing communication.
COACH COORDINATION
- Act as an administrative point of contact for our coaches.
- Communicate schedules, updates, and important studio information.
- Help coordinate coach availability and scheduling changes.
- Follow up on client-related or operational items with coaches.
- Help keep communication between management, coaches, and clients clear and organized.
STUDIO ADMINISTRATION
- Support day-to-day front desk and studio operations.
- Assist with memberships, bookings, and client accounts.
- Maintain accurate and organized records.
- Handle ongoing administrative tasks and follow-ups.
- Support management with projects and operational needs.
- Help identify ways to make our systems and client experience better.
WHO YOU ARE
You’re someone who:
- Is extremely organized and loves keeping things in order.
- Communicates clearly and confidently.
- Is naturally warm, friendly, and approachable.
- Takes initiative instead of waiting to be told what to do.
- Can manage multiple things at once without losing track of details.
- Is comfortable speaking with both clients and coaches.
- Is reliable and follows through.
- Knows how to handle problems calmly and find solutions.
- Cares about the details because you understand that the little things shape the client experience.
- Enjoys being around fitness, movement, wellness, and an active community.
- Wants to be part of a growing brand rather than simply clocking in and out.
Previous experience in administration, customer service, hospitality, fitness, wellness, or a similar environment is an asset.
Experience with scheduling platforms, CRMs, and other digital tools is also an asset.
WHY SHĀB?
Because we’re building something different.
We want SHĀB to be a place where people come to train, improve, connect, and become better versions of themselves.
We care about performance, but we also care about longevity. We want our members to be able to run, lift, jump, move, play, travel, and live their lives with a body they can rely on - at 25, 35, 50, 70, and beyond.
And that philosophy extends to our team too.
We’re looking for people who care about what they do, take pride in their work, and want to contribute to a community that is constantly evolving.
If that sounds like you, we’d love to meet you.
DETAILS
Position: Studio Administrator & Client Services Coordinator
Location: 345 Rue De la Gauchetière O b, Montreal, Quebec H2Z 0A2
Schedule: 30-40 hours/week, 5 days/week
Type: Part-time or Full-time, on-site
To apply:
- Send us your CV/resume and a short introduction telling us a little about yourself, your experience, and why you think you’d be a good fit for SHĀB.
