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Shared Health-Soins Communs

Communications Clerk

Winnipeg, MB, Canada

Pay: Salary: $23.318 , $23.986 , $24.673 , $25.386 , $26.115
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

Requisition ID: 411082

Position Number: 20069915

Posting End Date: October 8, 2026

City: Winnipeg

Employer: St. Boniface Hospital

Site: St. Boniface Hospital

Department / Unit: Telephone & Inquiry - SBH

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 10/14/2026

FTE: 0.64

Anticipated Shift: Evenings

Work Arrangement: In Person

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Salary: $23.318 , $23.986 , $24.673 , $25.386 , $26.115

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Under the general supervision of the Supervisor, Coding, Med Legal and Inquiry, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Communications Clerk is responsible for: performing duties on a rotating basis at the Telephone Inquiry Desk and the Back Office to include: answering and transferring all incoming calls; directing inquiries; using the Public Address and External Paging Systems to contact physicians and Administrative Personnel; making emergency announcements; maintaining directories and records of phone lists, etc.; and performing other related duties as assigned.

Experience

Six (6) months related* experience; or,
Six (6) months customer service experience where the primary function was acting as a direct point of contact for customers via telephone and in person.

Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.

Education (Degree/Diploma/Certificate)

Grade 12, or recognized equivalent.

Certification/Licensure/Registration

Not Applicable

Qualifications And Skills

Fluently bilingual in both English and French. ***
Ability to work in a Windows operating environment.
Keyboarding skills.
Keyboarding speed: 35 wpm.
Ability to read, write, speak and understand English.
Ability to interact well with others.
Ability to retain information which is of a confidential nature.
Ability to multi-task in a fast-paced environment.
Good interpersonal communication skills.
Good telephone manner.
Ability to adapt readily to stressful situations.
Ability to work independently with minimal supervision.
The candidate must be able to understand and speak French at a proficiency level that allows them to sustain varied in-depth conversations with patients and families. Language proficiency will be evaluated in order to assess the applicant’s proficiency level. For more information on the required proficiency level, please contact the Human Resources Department.

Le candidat doit pouvoir comprendre et parler le français afin de soutenir une variété de conversations avec les patients et les familles. Une évaluation de la maîtrise de la langue sera effectuée dans le but de vérifier le niveau de compétence du candidat. Pour de plus amples renseignements au sujet du niveau linguistique, veuillez communiquer avec le service des Ressources humaines.

a Resume Is Required When Applying For This Position.

Physical Requirements

Not Applicable

St. Boniface Hospital is committed to empowering a workforce that welcomes and celebrates diversity by fostering culturally safe places for all employees. We strive to celebrate our diverse workforce and the outstanding work we do every day.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

Apply About employer

More about this job

Responsibilities

Answer and transfer incoming calls, direct inquiries, and use public address and external paging systems to contact physicians and administrative personnel or make emergency announcements. Maintain directories and phone-list records while rotating between the Telephone Inquiry Desk and Back Office and performing related duties.

Requirements

Applicants must have Grade 12 or an equivalent and six months of related experience or qualifying customer-service experience. They must be fluent in English and French, able to sustain varied in-depth conversations in French, and have Windows, keyboarding, communication, confidentiality, and multitasking abilities; a typing speed of 35 words per minute is required.

Skills

Bilingual English-French Communication
Telephone Customer Service
Call Routing
Inquiry Handling
Public Address Systems
External Paging Systems
Emergency Announcements
Directory and Records Maintenance
Windows Operating Environment
Keyboarding
Multitasking
Interpersonal Communication
Confidentiality
Stress Adaptability
Independent Work

Visa sponsorship

Not detected in the job text

Keywords

Telephone Inquiry Desk
Back Office
Incoming Calls
Call Transfer
Customer Service
Public Address System
External Paging System
Emergency Announcements
Physician Contact
Administrative Personnel
Directories
Phone Lists
Windows Operating Environment
Keyboarding
35 Words Per Minute
English
French
Confidential Information
Healthcare
Hospital

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