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Added 15 mins ago
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You are currently completing a Bachelor's degree in Administration.
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Shared Health-Soins Communs

Intake Operator

Winnipeg, MB, Canada

Pay: Salary: $27.949 , $28.774 , $29.623 , $30.498 , $31.399 , $32.340
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Requisition ID: 411667

Position Number: 20089527

Posting End Date: October 12, 2026

City: Winnipeg

Employer: Misericordia Health Centre

Site: Misericordia Health Centre

Department / Unit: After Hours Central Intake PHCC

Job Stream: Non-Clinical

Union: CUPE

Anticipated Start Date: 10/26/2026

FTE: 0.80

Anticipated Shift: Days;Evenings;Weekends

Work Arrangement: In Person

Daily Hours Worked: 8.00

Annual Base Hours: 2015

Salary: $27.949 , $28.774 , $29.623 , $30.498 , $31.399 , $32.340

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Functioning as a member of the Provincial Health Contact Centre Team, the Intake Operator provides a single point of contact to clients and service providers, recording, receiving and processing incoming requests for assistance and making referrals in accordance with established procedures. The Intake Operator is required to communicate information to other internal and external agencies, to assist with situation resolution according to defined protocols. Interactions will be performed accurately and consistently while maintaining a friendly, customer focused environment.

Experience

A minimum of two (2) year’s related experience in a Contact Centre Environment with a strong emphasis on customer service is required.
Previous experience in health care would be an asset.
Experience with email and computerized scheduling is required.

Education (Degree/Diploma/Certificate)

Grade 12 required. Business Administration diploma or two (2) years towards a University degree required.
Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Qualifications And Skills

Accurate, effective communication in English is required.
Typing speed of 30 wpm.
French language skills an asset.
Extensive computerized system(s) proficiency preferably operating in a decision-support environment, with knowledge and experience using Microsoft Office.
A good working knowledge of community resources supporting health and social services would be an asset.
Works within the Centre’s core values, philosophy, vision, C.Q.I. goals, policies and procedures.
Strict adherence to the maintenance of effective call control and customer management strategies, including working within defined protocols, practices and procedures, escalate, proper and appropriate call coding.
Work effectively as a team member.
Good organizational skills.
Effective oral and written communication and interpersonal skills are essential.
Crisis intervention skills.
Assumes responsibility for ongoing education and participates in professional activities for personal and professional growth.

Physical Requirements

Physical health to meet the requirements of the position.
Position is fast-paced, high stress, rapidly changing environment, where customer service is part of the business and crisis situations occur.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, Prairie Crocus Manor, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

Apply About employer

More about this job

Responsibilities

Serve as a single point of contact for clients and service providers by receiving, recording, and processing requests for assistance. Make referrals, communicate with internal and external agencies, and support situation resolution according to established protocols while providing accurate, friendly customer service.

Requirements

Requires Grade 12, a Business Administration diploma or two years of university study, and at least two years of related contact centre experience emphasizing customer service. Candidates must have email and computerized scheduling experience, English communication skills, typing speed of 30 words per minute, and CPR training in accordance with employer policy; healthcare experience and French skills are assets.

Skills

Customer Service
Call Control
Customer Management
Intake Processing
Referral Coordination
Crisis Intervention
Communication
Interpersonal Skills
Teamwork
Organization
Computerized Systems
Microsoft Office
Email
Computerized Scheduling
Decision Support
Community Resource Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Contact Centre
Customer Service
Intake
Request Processing
Referrals
Call Control
Customer Management
Defined Protocols
Call Coding
Crisis Intervention
Community Resources
Health Services
Social Services
Microsoft Office
Email
Computerized Scheduling
Decision-Support Systems
Typing
CPR
Criminal Records Check
Vulnerable Sector Search
Child Abuse Registry Check
Adult Abuse Registry Check

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