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Shared Health-Soins Communs

Interfacility Transport Coordinator

Winnipeg, MB, Canada

Salary: $32.282 , $35.536 , $39.136 , $42.786 , $46.652 , $50.684 · Full-time

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Job details

Pay: Salary: $32.282 , $35.536 , $39.136 , $42.786 , $46.652 , $50.684
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Requisition ID: 412362

Position Number: 20078714

Posting End Date: October 15, 2026

City: Winnipeg

Site: Shared Health - Virtual ER Care & Trans Res

Department / Unit: SH - ERS VECTRS

Job Stream: Non-Clinical

Union: MAHCP

Anticipated Start Date: 11/15/2026

FTE: 0.80

Anticipated Shift: Days;Evenings;Nights;Weekends;Non-Conforming;Non-Repeating

Work Arrangement: In Person

Daily Hours Worked: 12.00

Annual Base Hours: 2080

Salary: $32.282 , $35.536 , $39.136 , $42.786 , $46.652 , $50.684

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

The role of the Virtual Emergency Care and Transfer Resource (VECTRS) Interfacility Transport Coordinator is to receive and process requests for medical assistance and medical transportation. The Interfacility Transport Coordinator will manage incoming calls, prioritize, coordinate and work with dispatch agencies on the medical response and transportation needs. The Interfacility Transport Coordinator will obtain the necessary caller information; communicate the information to the VECTRS team and dispatch information using a variety of digital tools and resources. The Interfacility Transport Coordinator must be able to interact with the medical personnel, and other public safety agencies. Primary responsibilities relate to all applicable regulations/policies within VECTRS and Shared Health. The Interfacility Transport Coordinator will conduct themselves in a non-judgmental, and professional manner.

As the Interfacility Transport Coordinator you will:

Answer and process calls for service and requests for assistance, obtain essential information from callers and triage the nature of injuries and illnesses.
Monitor and operate communication systems to ensure efficient and essential communications are maintained and documented.
Receive, record, and maintain support information regarding each case.
Answer and process low acuity calls for service and administrative requests for assistance, enter the information into the computer system as required; refer callers to appropriate clinical personnel as appropriate.
Advise law enforcement and other agencies of incidents and situations requiring their involvement.
Receive, and provide information from law enforcement, hospitals and other agencies and institutions as required to the VECTRS Team.
Effectively communicate with co-workers to promote efficient departmental, program, and regional operations and promote high-morale.
Perform other related duties, as required.

Environmental responsibility

Provide a safe environment by ensuring adherence to Workplace Safety and Health Regulations and Policies.
Demonstrate understanding of role and responsibilities in fire prevention and disaster preparedness and participate in safety and health programs including the Fire, Disaster and Evacuation plan.

Education/in-service/professional development

Collaborate with in-service education programs.
Serve as a resource to staff and other health care professionals.
Maintain and update professional skills through continuing education programs, literature reviews, interest groups, and lectures.
Provide mentorship and training to other team members.

Committee participation

Participate on appropriate committees as requested.
Participate in regular staff meetings.

Experience

Experience in a call center environment is highly-desirable.
Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset.

Education (Degree/Diploma/Certificate)

Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution.
A combination of education training and/or experience may be considered.

Certification/Licensure/Registration

Active member in good standing of an associated regulatory body as appropriate.

Qualifications And Skills

Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset.
Strong interpersonal and communication skills, both verbal and written.
Typing/Keyborading skills at 35 wpm.
Ability to multi-task.
Demonstrated ability to work as part of a team.
Demonstrated ability to work independently.
Ability to respect and promote confidentiality.
Ability to perform the duties on the position on a regular basis.
Competent in Windows based computer programs.
Strong organizational, decision-making and problem-solving skills.
Ability to respect and promote a culturally diverse population.
Working knowledge of the provincial geography.

Physical Requirements

Ability to work shifts: Days, Evenings, Night, Weekends and General Holidays.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Manitoba healthcare employers, in partnership with the Indigenous community, are committed to increasing the representation of Indigenous People within all levels of our workforce. Indigenous applicants are encouraged to apply and to voluntarily self-identify as being of Indigenous descent in their cover letter/application.

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More about this job

Responsibilities

Receive and triage requests for medical assistance and transportation, gather essential information, and coordinate responses with dispatch agencies, clinical personnel, hospitals, law enforcement, and other partners. Operate communication systems, document and maintain case information, and support safe, efficient team operations.

Requirements

A degree or diploma in a relevant healthcare or health sciences discipline is required, though a combination of education, training, and experience may be considered; active membership in an appropriate regulatory body is also required. Candidates should have strong communication and organizational skills, type at least 35 words per minute, be comfortable with Windows-based programs and shift work, and be able to maintain confidentiality; call center and EDIS experience are assets.

Skills

Call Handling
Call Triage
Emergency Communications
Information Gathering
Communication Systems Operation
Case Documentation
Interagency Coordination
Interpersonal Communication
Multitasking
Teamwork
Independent Work
Confidentiality
Windows-Based Computer Skills
Decision-Making
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Virtual Emergency Care and Transfer Resource
VECTRS
Interfacility Transport
Medical Assistance
Medical Transportation
Call Center
Emergency Department Information Systems
EDIS
Emergency Medical Services
Dispatch Agencies
Call Triage
Communication Systems
Case Documentation
Windows-Based Programs
Typing
Provincial Geography
Workplace Safety and Health
Fire Prevention
Disaster Preparedness
Criminal Records Check
Vulnerable Sector Search
Child Abuse Registry Check
Adult Abuse Registry Check

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