Location: Mississauga, Ontario
Title: Direct Customer Experience Specialist
Reports To: Senior Manager, Direct Customer Experience & Sales Enablement
Job Status: Mat-Leave Contract (18 Months)
Salary Range: 50,000.00 – 55,000.00
About Us
Sharp Electronics of Canada Ltd. (SECL) is a wholly owned Canadian subsidiary of Osaka based Sharp Corporation which was founded in 1912. Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we’re proud to be one of the first five sales companies established outside of Japan in 1974.
Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration.
Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives.
Job Summary
The Direct Order Customer Experience Specialist is the first line of support for customer’s acquiring Sharp products or services. You will work closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.
Key Responsibilities
- Act as the primary point of contact for customers and sales partners, ensuring timely, professional, and customer-focused support throughout the entire order and billing process.
- Enter and validate customer orders in SAP, monitor stock availability, and coordinate shipping, installation, and equipment removal with internal teams.
- Manage leasing activities, including credit checks, financing options, funding packages, returns, and partner reconciliations, while ensuring accuracy and compliance.
- Oversee billing and contract management by reviewing and releasing contracts, generating invoices, processing meter reads, and resolving discrepancies to maintain billing accuracy and customer satisfaction.
- Maintain accurate customer and contract information in CRM and Salesforce, supporting data integrity and smooth handoffs across teams.
- Collaborate with Sales, Finance, Leasing, AR, Warehouse, and Service departments to resolve issues, remove bottlenecks, and ensure a seamless end-to-end experience for customers.
- Respond to customer and partner inquiries across multiple channels (email, phone, admin inbox), providing solutions directly or coordinating with the right internal resources.
- Support audits, reporting, and special projects as required, contributing to continuous improvement in processes and customer experience.
Qualifications
Must have:
- 1-3 years of experience working in a fast paced, sales driven customer service/administrative role.
- SAP Experience.
- Strong time management and organizational skills.
- Ability to prioritize.
- Ability to multi-task.
- Strong communication skills.
Nice to have:
- Bi-lingual (French/English) both understanding/speaking and reading/writing.
- Experience in Logistics.
- CRM Experience.
- SalesForce Experience.
Work Conditions
- Extended periods of sitting
- Working in an office environment
Accessibility and Diversity Statement
Sharp Electronics of Canada Ltd. is an Equal Opportunity Employer. As such, SECL welcomes applications from all qualified candidates.
It is the intention of Sharp Electronics of Canada Ltd. to grow hand-in-hand with our employees. We provide our employees with competitive compensation and encourage them to reach their full potential.
All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation.
Sharp Electronics of Canada Ltd. encourages candidates from diverse groups to apply. We at Sharp are committed to fostering an environment that is inclusive, barrier free and accessible. We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual’s own participation in the process. If you are selected to participate in the recruitment and selection process and require accommodation, please notify us and we will work with you to meet your needs.
