Title: | Community Mental Health Counsellor, Intake & Assessment |
Reports To: | Program Manager |
Effective Date: | November 8, 2019 – Revised February 2024 |
Location: | Mississauga, Canada |
Role Type: | Bargaining Full Time |
Position Summary:
Reporting to the Program Manager, the Community Mental Health Counsellor, Intake & Assessment, will be responsible for being the first point of contact to applicants and their families as they are introduced to our organization and its services.
Their main goal is to ensure that applicants are assessed and matched to the most appropriate programs and referred to community services as required and depending on eligibility requirements
Duties and Responsibilities:
Review referrals and conduct clinical assessments to determine service needs
- Partner with applicants and their families as members of the health care team
- Use standardized assessment tools within a community setting
- Develop and maintain a community resource network
- Refer to partnering organizations and provide linkages to community supports through system access navigation
- Provide streamlined transitions with “warm transfers”
- Provide time-limited short-term case management
- Service co-ordination, follow-up and advocacy
- Complete evaluations and feedback surveys with applicants and/or their families
- Provide comprehensive, holistic, person and family-centered access to services
- Work independently and collaboratively within a multidisciplinary team to carry out mental health recovery and support
- Understand and be able to integrate a philosophy of person-centered care into daily responsibilities
- Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated by Management
- Passionate about supporting a culture of equity, diversity and inclusion
- Demonstrate ability to uphold PHIPA legislation
- Excellent written and verbal communication skills
- Strong interpersonal and organizational skills
- Be self-directed and reliable to achieve consistent goals
- Profound knowledge and experience working with a diverse population of varying levels of education, professions, and personal life experiences from a broad range of cultural and socio-economic backgrounds
- Able to multi-task and work well under pressure in a fast-paced environment
Qualifications:
- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 3+ years' experience providing assessments on individuals with mental health challenges
- Demonstrated knowledge of serious mental illness, concurrent disorders, and/or dual diagnosis, and experience with intake services preferred
- Excellent assessment, risk management, and crisis intervention
- Expertise in collaboration with healthcare services
- Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI
Reporting Function:
The CMHC, Intake & Assessment will report directly to the Program Manager. They will work with both internal and external partners and will interact with all levels within the organization.
They will be a support system, resource, and an advocator for the team and Company.
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Working Conditions and Physical Requirements:
- Hours are typically from Monday – Friday, 8:30am – 4:30pm but may vary depending on client needs
- Average amount of physical effort is required
- Able to sit/stand for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Vehicle travel to sites for visits/walk-throughs and open doors as required.
Ship Values:
- Compassion, Hope, Inclusive, Respect, Professional (CHIRP)
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Monday – Friday, 8:30am – 4:30pm
Union | 37.5 hours per week
