Under the spuervision of the Plant Director and the Customer Service Manager, and in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for managing the following tasks.
What to Expect:
- Enter and receive orders, process payments, and transfer all information to the logistics team;
- Verify, for each order, the received product and all related information, as well as any required documents;
- Coordinate production activities and manage inventory levels;
- Answer customer calls and assist them with their various needs;
- Ensure customer satisfaction and, when necessary, coordinate returns and claims.
Qualifications:
- Minimum of 2 years of experience in customer service
- Strong computer skills (Microsoft Office Suite)
- Experience with SAP and Salesforce is an asset
- Bilingual (English and French), spoken and written - although French is not required outside the province of Québec.
What We Offer:
- Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office).
- Comprehensive benefits package with company‑paid premiums for the “Core” package.
- Career development and training opportunities
- Life insurance, disability coverage, and wellness program
- Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%
- Paid vacation and personal days
- Employee discounts on Sika products
- Tuition reimbursement for employees
- Employee referral program