Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
About the Role
The Recreation Office Team Lead maintains and monitors the day-to-day operations of the recreation office and participates in the preparation of training materials, training of new staff and monitoring their progress. Provides customer service to students, staff, faculty and the public by responding to in-person, telephone, and email inquiries. Processes financial transactions (payments & refunds) using the recreation management database system; reconciles daily financial transactions (cheques, debit, credit card) against totals from the electronic point of sales terminals and resolves conflicts related to Athletics & Recreation (A&R) services and programs (gym memberships; locker rentals and renewals; A&R program registration; and facility bookings). Supports the Manager, Recreation Programs with data collection and preparation to inform business practices and ensure smooth daily office functioning.
The Recreation Office Team Lead plays an integral role in fostering a collaborative and inclusive team environment by coordinating client-facing services and supporting the day-to-day operations of the Recreation Office. In addition to proven success with leading groups, the Recreation Office Team Lead provides exceptional service to students, staff, faculty and the public, and demonstrates a strong ability to resolve client concerns. The candidate will be an effective communicator, take initiative and have excellent organizational and time management skills.
Full Job Description
Qualifications
High school graduation and one year of post-secondary education or formal program equivalent in word processing, database, spreadsheet, website and desktop publishing applications, office practices and leading a team. 3 years of experience. An equivalent combination of formal education, certificate/program of study and experience is acceptable.
- Excellent interpersonal, communication, and customer service skills.
- Excellent organizational, problem- solving and analytical reasoning skills.
- Ability to train new staff, as well as prioritize and direct the work of others, in a collaborative and inclusive team environment.
- Ability to exercise initiative, mature judgment, tact and professionalism.
What We Offer
At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Canadian Union of Public Employees (CUPE Local 3338):
- 3 weeks’ vacation (prorated for the first year)*
- Hybrid-work program for eligible positions
- Employer paid defined benefit pension plan
- On-campus tuition waiver for employees and their immediate family members*
- Funding for professional development expenses*
- And more! View our benefits brochure
*Prorated for part-time employees
Additional Information
For external candidates, the starting salary is the first step of the salary range.
Days/hours of work are flexible: Monday to Friday 7:00am to 7:00pm/occasional weekend.
Please include your cover letter and resume in one attachment.
SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.
We are committed to facilitating accessibility within our application and interview processes. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.
