Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Position Summary:
The Inside Sales Representative provides administrative and customer support for the Canada region, with a focus on managing warranty claims, coordinating expense submissions, and maintaining organized warranty and service documentation. This role ensures timely communication with customers and internal teams to support smooth aftersales operations and overall customer satisfaction.
Key Responsibilities:
- Proactively contact prospective customers, existing accounts, equipment rental companies, and end users to generate sales opportunities.
- Manage inbound sales inquiries and follow up on leads in a timely manner.
- Identify customer needs and recommend appropriate MEWP equipment solutions.
- Promote Sinoboom scissor lifts, boom lifts, and other product lines.
- Develop and maintain a pipeline of qualified sales opportunities.
Qualifications:
- Previous experience in inside sales, customer service, or administrative support roles (experience with warranty processes preferred).
- Strong organizational skills and attention to detail.
- Excellent communication and problem-solving abilities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with data tracking tools.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with Maycur or similar expense systems is an asset.
- Prior Salesforce experience is an asset.
Reports to: Country Director
Direct Reports: 0
