Systems Engineer
We are looking for an experienced Systems Engineer to support the implementation, testing, troubleshooting, and ongoing operation of telecommunications and system monitoring solutions within customer environments.
Key Responsibilities
- Support solution implementation, configuration, testing, validation, and acceptance.
- Provide technical support and troubleshooting within customer environments.
- Investigate incidents, perform root cause analysis, and coordinate resolution with internal Tier 2, Tier 3, R&D, and project teams.
- Develop and execute end-to-end test plans.
- Support customer teams with solution operation and troubleshooting.
- Prepare technical documentation and customer-facing materials.
- Lead technical discussions and drive issues through to resolution.
- Configure and fine-tune solutions to meet customer requirements.
Technical Skills
- Strong Linux administration and troubleshooting skills.
- Experience with Python and Linux Shell scripting.
- Working knowledge of OpenStack, Heat templates, Azure AKS, Docker, Ansible, Kubernetes, virtualization, and microservices.
- Good understanding of TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and Syslog.
- Experience with SIP/IP Telephony and Wireshark/packet capture analysis.
- Familiarity with 5G call flows and 5GC SBI components.
- Knowledge of Kafka, Elastic, Spark, and MariaDB is an advantage.
- Familiarity with LDAP, SSO, and identity management solutions is desirable.
What We’re Looking For
- 5+ years of experience in a customer-facing technical engineering role.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Experience reproducing customer issues and working with engineering and support teams to resolve them.
- Experience working in Agile/Scrum environments.
- Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly.
- Comfortable working with international teams across different locations and time zones.
- Autonomous, proactive, organised, and able to manage multiple priorities.
- Customer-focused with a strong sense of ownership and a collaborative approach.
- Willingness to learn and work with new technologies.
