About the Role
We are seeking a professional, sales-driven Key Holder Sales Associate to join our retail team. In this role, you are the essential link between our product and our clients - delivering an elevated shopping experience, building lasting client relationships, and consistently meeting personal and store sales targets. As a Key Holder, you are also entrusted with securely opening and closing the store and acting as supervisor-on-duty in the absence of management.
You Will:
- Follow standard operating procedures and complete tasks assigned by Manager
- Meet and exceed personal and store sales targets.
- Maintain strong product knowledge and stay current on fit and product assortment to support selling.
- Provide attentive, personalized and thoughtful service to every client.
- Develop and maintain a loyal clientele through genuine, lasting relationships; leveraging Endear on a routine basis.
- Resolve client concerns professionally to create a positive shopping experience while upholding brand policies.
- Open and close the store securely, manage alarm systems, and follow all security protocols (Key Holder responsibility).
- Conduct accurate POS transactions (via Shopify) and follow proper cash-handling procedures.
- Maintain a clean, boutique-level environment and uphold visual merchandising standards as directed.
- Comply with all brand and store policies and procedures.
- Act as supervisor / manager-on-duty in management’s absence.
- Support, coach, and help train fellow sales associates.
- Assist with daily execution to keep the store running smoothly.
You Are
- Passionate for high-quality fashion, sales, and delivering exceptional customer service.
- Kind, outgoing, and client-focused with strong communication and relationship-building skills.
- Sales-driven and goal-oriented, with a strong sense of accountability and ownership.
- Detail-oriented with a refined sense of presentation and commitment to following brand policy and standard operating procedure.
- A polished, professional who takes pride in presenting themselves in a fashion forward manner
You Have
- Minimum 2 years of retail sales experience, preferably in luxury or high-end fashion.
- Key holder experience preferred.
- High school diploma or GED (not required).
- Proficiency with POS systems and the ability to learn new technology quickly.
- Availability to work a flexible schedule, including weekends, and holidays.
- A professional and positive team-oriented attitude.
